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Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Contact Center & Omnichannel
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
Customer Analytics & Intelligence
Twilio Introduces Generative AI for Service, Sales, & Marketing Teams
CRM & Customer Data Management
HubSpot to Hike Up Prices for Its Marketing Hub
Unlocking Insights from Customer Conversations for Marketing
ZoomInfo Launches Account-Based Marketing Platform
Customer Engagement Platforms
Comviva Debuts Marketing and Rewards Platform
Plannuh Marketing Automation Platform Raises $4mn
Oracle Announces Fusion Marketing Automation Solution
Shopify Invests in Ecommerce Marketing Platform Yotpo
Medallia Marketing Experience Added to Salesforce AppExchange
Plannuh Marketing Platform Debuts Salesforce Integration
Marketing & Sales Technology
AnyRoad Debuts Field Marketing Data Collection Solution
Oktopost Receives $20mn for Social Marketing Platform
Salesforce Introduces Marketing Cloud for Non-profits
Marketing 360 CRM Launches Small Business Benefits
Drift Debuts Conversational Marketing Tools
SugarCRM Extends SugarPredict AI Engine to Marketing
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
Avaya’s New Product Marketing VP on Latest AXP Innovations
