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Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Contact Center & Omnichannel
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
CX and Marketing Should Join Forces to Realise the Full Potential of AI
CRM & Customer Data Management
5 Must-Have Solutions for Service and Marketing Teams
Gartner Magic Quadrant for Multichannel Marketing Hubs 2023
Gartner Magic Quadrant for B2B Marketing Automation Platforms 2023
Customer Analytics & Intelligence
Twilio Introduces Generative AI for Service, Sales, & Marketing Teams
HubSpot to Hike Up Prices for Its Marketing Hub
Unlocking Insights from Customer Conversations for Marketing
ZoomInfo Launches Account-Based Marketing Platform
Customer Engagement Platforms
Comviva Debuts Marketing and Rewards Platform
Plannuh Marketing Automation Platform Raises $4mn
Oracle Announces Fusion Marketing Automation Solution
Shopify Invests in Ecommerce Marketing Platform Yotpo
Medallia Marketing Experience Added to Salesforce AppExchange
Plannuh Marketing Platform Debuts Salesforce Integration
Marketing & Sales Technology
AnyRoad Debuts Field Marketing Data Collection Solution
Oktopost Receives $20mn for Social Marketing Platform
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
Avaya’s New Product Marketing VP on Latest AXP Innovations
