Noble IQ enhances contact centre insights
Companies in the modern world compete for one thing: excellent customer experience. While a wide selection of features and services might attract your audience, the right experiences transform leads into lifetime clients.
A strong omni-channel contact centre environment, where companies can access disruptive features (like AI and machine learning), is a good place to start building your CX strategy. However, to continue optimizing, improving, and outshining the competition – companies need something more significant – they need contact centre analytics.
Nobile IQ is a comprehensive reporting and analytics solution from Noble Systems. The service supports companies in strengthening their contact centre strategy, by giving them all the tools they need to understand the customer journey and improve interactions with clients. Let’s take a closer look at what you can do with Noble IQ.
According to the Noble Systems team, today’s digitally transformed landscape means companies have new opportunities to capture the voice of the customer and develop deeper understandings of their target audience. However, before you can begin to generate meaningful changes in your business, you’ll need the right analytics and decision-making tools.
Nobile IQ is a suite of patented, proprietary, and automated tools for analytics, which helps companies to access the deeper insights they need for a sensational customer experience. You can use the service to define your best customers, decide where and how to contact them, and even set up automated workflows for your hybrid team. Features include:
The full collection of features available from Noble IQ spreads across a series of critical intelligence tools. These tools include:
Noble IQ takes customer experience to the next level by allowing companies to see behind the scenes of their client conversations. The range of IQ features mentioned above ensures you can get into the heart of what’s happening during each conversation with your customer. Through predictive speech and analytics tools, you can identify your best customers, understand which campaigns work best for you, and potentially drive more sales in real-time.
The biggest benefits of Noble IQ include:
Noble IQ is one of the most attractive tools for today’s business leaders, as it allows for a deeper insight into the customer journey, and the steps required to convert clients. With Noble IQ, you can learn more about your target audience, and what kind of conversations are more likely to lead to sales, loyalty, and ongoing interactions.
Noble IQ also makes it easier for business leaders in hybrid and distributed environments to keep an eye on their teams. You can track crucial performance metrics wherever your agents might be and find opportunities for training and support which might lead to better revenues and sales. There are even real-time analytics opportunities available for when you need to jump in and address a potential issue with a customer as quickly as possible.
A comprehensive analytics system offering both immediate and historical overviews of your business, Noble IQ is a reminder that knowledge really is power.