Meaningful insights with Verint Recording
Interaction recording is one of the most valuable tools any contact centre can have. The ability to capture conversations has long been essential for compliance and training purposes. However, in today’s data-rich landscape, recording tools are also paving the way for better decision-making based on a deeper understanding of the customer journey.
Verint’s Interaction Recording tools allow companies of all sizes to leverage and utilise the endless streams of informative data created by daily conversations. With this convenient technology, you can capture interactions securely and safely, retrieve recordings quickly, and even pull actionable information from unstructured content.
As companies continue to rely on excellent experience to outshine the competition, tools like Verint interaction recording can reduce the effort involved in finding and utilising valuable information. Here’s your guide to the Verint Interaction recording technology.
For years, companies have been reliant on recorded interactions between employees and customers for liability protection, quality management, and compliance purposes.
However, vendors like Verint only recently began to offer convenient ways to extract meaningful, actionable insights from that data, for CX purposes. Verint Interaction Recording is a pre-packaged solution coupling call recording with speech processing, so teams can collect more value from interactions. Verint Interaction recording features:
Verint Interaction Recording is a comprehensive full-time compliance recording solution and analytics system offering insight into crucial customer conversations. The solution can work as a standalone tool for upgrading customer interactions or operate alongside a host of other Verint tools for things like fraud prevention, process analytics, and workforce management.
Verint Interaction Recording is one of the many tools offered as part of Verint’s comprehensive range of recording solutions. The technology aims to improve the value business leaders get out of interaction recordings, to simultaneously reduce costs, improve compliance and improve CX. With a combination of omnichannel interaction recording tools and speech processing, it’s much easier to find the essential data businesses need to delight customers.
The cloud-based recording solution works across channels to capture and retrieve interactions capable of making the most significant differences to business operations. Some of the biggest benefits of Verint Interaction Recording include:
Knowledge is power, and that’s definitely the case for today’s businesses. The more you know about your daily processes, conversations with customers, and the overall client journey, the more likely you are to succeed. Verint Interaction Recording allows companies to more easily leverage the benefits of call and interaction recording while addressing compliance requirements.
With a simple and aligned interface, you can capture, track, access, and analyse conversations from every part of the customer journey. The data companies collect with Verint Interaction Recording will pave the way for better customer satisfaction, improved operations and even better security. Used alongside other Verint tools for things like Identity Authentication and quality management, you can take the benefits of Verint Interaction Recording even further.
Whether used as a standalone solution or part of a comprehensive kit of Verint recording and analytics tools, Verint Interaction recording has a lot to offer. The solution promises to give companies more value from their interaction recordings, by helping them to leverage valuable insights from the data they capture.
With a contextual and comprehensive omni-channel environment for tracking customer conversations, companies can pinpoint opportunities for growth, and respond to challenges quickly. All the while, Verint’s recording solution is also a proven tool for compliance too.