Smarter tools for a more engaged team
Experience is the holy grail of business success in the modern age. Today’s companies have discovered the only way to maintain loyal customers is to offer more than just the right services and products. If you don’t have the right experience strategy, you’re never going to thrive.
However, it’s worth noting that as important as “CX” (Customer Experience), it’s only one piece of the entire experience puzzle. A truly incredible business needs to look beyond the basics of customer experience and look instead at all aspects of experience – including the meaningful moment’s employees have each day.
Intercom’s Conversational Relationship Platform promises an opportunity to examine and optimize multiple parts of the experience journey at once, from employee interactions to customer service.
The Intercom Conversational Relationship Platform aims to improve all kinds of experiences in the modern landscape by allowing people to share information more effectively. The solution supports better team experiences while paving the way for stronger customer interactions through quick responses to queries and aligned teams.
The flexible Intercom environment promotes better interactions between employees, with excellent back-end collaboration and information sharing. At the same time, you can create automated workflows, FAQs for customers, and behaviour-driven messages. Features include:
The Intercom Conversational Relationship Platform promises businesses a way to take a more conversational approach to the various aspects of the customer journey. You can deliver high-quality conversational support at any scale with self-serve, human, and predictive support strategies. There’s also technology for onboarding, activating, and engaging customers with targeted messages and campaigns.
The Intercom Conversational Relationship Platform is a layered platform featuring everything you need for employee collaboration, team management, and customer data in one environment. The business messenger space allows for a better chat with customers, as well as collaboration and knowledge sharing between teams. In-built management tools help companies to easily assign tasks to the right employees, even in a hybrid environment. The customer relationship platform is where you strengthen connections with clients. Some of the biggest benefits of the Intercom “CRP” (Customer Relationship platform) include:
The Intercom Conversational Relationship platform takes a user-focused approach to helping teams see who’s using a product, interacting with a website, or just looking for assistance. The flexible environment makes it easy to connect with customers, engage their interests, and unlock new opportunities. You can even create behaviour-driven messages and automated targeted content.
With the Intercom Conversational Relationship Platform, companies can build amazing, unforgettable journeys for customers and their employees. With AI and data, you’ll be able to automatically route important customers and urgent issues to the top of the support queue, so crucial clients are never left a rating. An aligned information environment also means you can find the context you need to respond to clients with a personalized voice.
Intercom allows teams to target specific customer segments based on where they are and what they do, all the while, your employees get a more unified back-end environment for handling conversations across a range of channels. If you’re building more conversational avenues for your customers, and you want to keep staff as productive as possible, Intercom will help you reach your goals.
Intercom paves the way for happier customers, with personal touchpoints across familiar mediums like messaging. You can engage your clients at the moment when they’re most likely to buy and create connected workflows for consistent experiences at scale.
At the same time, you get to look beyond the customer experience to ensure agent productivity and efficiency too. The Intercom environment comes with tools like collaborative inboxes, rules, and automated workflows, to reduce the amount of complexity in the modern brand/customer interaction.