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Contact Center
Is Your Contact Center Ready for Copilot?
CRM
New Salesforce App “Automates 90 Percent of Customer Service Tasks”
AWS Augments Contact Centers with Generative AI
Twilio Deploys Frame AI’s Customer Intelligence Platform
Observe.AI Releases a Generative AI Suite, Fueled By a Contact Center LLM
Conversational AI
ServiceNow Adds Generative AI to Its Virtual Agent Solution
Microsoft Releases New Contact Center Use Cases for Copilot
Genesys Hops on the Generative AI Bandwagon, Offers 30-Day Trial of Its New Solution
Qualtrics Launches New Agent-Assist Tools for Contact Centres
Sprinklr Paves Its CXM Portfolio with Generative AI
Gartner Reveals Most Valuable Tech in Customer Service
Zoom Revamps Its Conversational Analytics Platform with Generative AI
Customer Data Platform
Big CX News from Salesforce, RingCentral, Microsoft, 8×8 and Five9
Dialpad Expands AI Capabilities with Google Cloud Partnership
8×8 Launches New XCaaS Contact Center Capabilities
Microsoft Showcases How Copilot Augments Contact Center Experiences
