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Contact Center & Omnichannel
Verint Acquires Cogito, Develops a Bot That Scores Live Customer Conversations
CRM & Customer Data Management
Salesforce’s Agentforce Testing Center Ensures Accurate Agent Responses
Five9 to Launch ‘New Paradigm’ AI Agents Next Week
RingCentral and Verint Form WEM Partnership
Bringing Vision to Customer Support: A New Era in CX with TechSee
How Can I Focus My Contact Center AI Strategy? Advice from AdventHealth
Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features
‘Reimaging CX’ – How AI is Changing the Game for Cisco
Event News
Avaya at Gitex 2024: Key Takeaways
WebexOne 24: Umpqua Bank’s Lightning Move to the Cloud with Cisco
CX TV
Zeus Kerravala on Avaya’s AI Story, Use Cases, & New CEO
AI In the Contact Center: 5 Starting Points
Zoom Drops a Mega Virtual Agent Upgrade, Gives Its Contact Center a GenAI Makeover
Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot
7 Top CX Automation Trends to Watch This Year
Customer Analytics & Intelligence
Contact Center Virtual Agents: Trends, Best Practices, & Providers
