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AI & Automation in CX
Cisco and Proto Hologram Demo an Edge AI Hologram for Retail CX
Agentic AI or Agentic Hype? A Field Guide for Skeptical CX Leaders
CX TV
Beyond AI-Enhanced – What It Really Means to Be AI-Native
Microsoft and Algolia Push Real-Time Product Data into AI Shopping
Salesforce Puts Shared Context at the Center of Agentic Commerce
ElevenLabs and Deutsche Telekom Bet Big on AI Voice Agents for Customer Service
CRM & Customer Data Management
Owning Trust: What CX Leaders Can Learn from the Data Custody Debate
The Ops Perspective: How CX Observability Solves the Hidden Pains IT Leaders Face Daily
Talkdesk Says Retail Needs Orchestration, Not More AI Tools
Marketing & Sales Technology
Unified Journey Orchestration vs Marketing Automation: The Difference Most CX Leaders Learn Too Late
Using Data Analytics to Retain Customers and Protect Revenue
Community & Social Engagement
How A Strong B2B Community Reduces Customer Churn and Drives Retention
Salesforce’s New Playbook Suggests AI Isn’t a Tool. It’s a Teammate
Trustworthy AI Without the Black Box
Customer Analytics & Intelligence
SAP Unveils AI-Enhanced Retail Intelligence Platform Ahead of NRF 2026
Beyond AI-Enhanced: Are You Truly AI-Native Yet?
