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Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
AI & Automation in CX
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
Retailers Lose Control of Discovery as AI Becomes the New Front Door
IRS Adopts Salesforce’s Agentforce as Staffing Cuts Strain Tax Agency Service Quality
The Strategic CX Leader’s Guide to Navigating AWS re:Invent 2025
AI Routing in Healthcare: Orchestrating Better Patient Care
Marketing & Sales Technology
Sales Automation: How to Cut Admin and Sell More
The Gen AI Reality Check Hitting Contact Centers Hard
AI Consolidation Hits CX Hard: Are Buyers Losing Control?
Customer Analytics & Intelligence
The Customer Data Platform Shift: Why Enterprises Are Racing to Rebuild Their Data Foundations
AWS Offers AI Tool For Contextualized Customer Service Automation
The Contact Center Playbook for Risk-Free Modernization
Stop Wasting Money on Empty AI: Build Value That Lasts
When AI Backfires: The Hidden Reputational Risk That Can Erode CX Overnight
Security, Privacy & Compliance
Data Sovereignty Becomes a Strategic Imperative Under Europe’s Compliance Rules
The Customer Journey Black Hole: How a Unified Strategy & Platform Illuminates the Unseen
