Latest Artificial Intelligence News

AI & Automation in CX

Five Adobe Summit Announcements Every CX Leader Should See

AI & Automation in CX

From Cost Center to Value Creator: The CFO-Ready Playbook

Event News

ServiceNow Knowledge 2026 Event Guide For CX Leaders

AI & Automation in CX

Why 8×8 Is Betting on Synthflow to Modernize Enterprise Voice AI

AI & Automation in CX

Samsung Signals the New Face of CX: 3D, Avatars and Humanoid Robots Are Redefining Retail

AI & Automation in CX

Twilio SIGNAL 2026: Where AI CX Gets Held Accountable

Contact Center & Omnichannel​

Amazon Connect Shifts the Contact Center Goal From Deflection to Relationship

Contact Center & Omnichannel​

How Secondary Ticket Platforms Are Rebuilding Customer Trust in 2026

AI & Automation in CX

Big CX News from Cisco, Salesforce, HubSpot & 8×8

AI & Automation in CX

Artificial vs. Authentic: Aflac’s Intentional Approach to Humanizing AI

AI & Automation in CX

Can Twilio’s Embeddable Contact Center Break Down Enterprise Silos?

AI & Automation in CX

AI Slop Is a Customer Experience Problem – Is Multimodal the Cure

AI & Automation in CX

8×8 Launches AI Studio, Lets Any CX Team Build Their Own AI Agents

Security, Privacy & Compliance

Anthropic’s Project Glasswing Targets Rising Cyber Threats From Advanced AI Models Across Enterprise Software

AI & Automation in CX

Cisco Nears $350M Deal for AI Security Startup – Should Contact Centers Be Paying Attention?

AI & Automation in CX

Future of CX: Part 4 – 1:20 PM — The Loyalty Tier Collapse