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CRM
15 Use Cases for Generative AI in Marketing
Conversational AI
Big CX News from NiCE, Genesys, Salesforce, & Gartner
Contact Center
Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap
Is ChatGPT the Beginning of the End for Gong & Sales Intelligence Platforms?
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
5 Bite-Sized Lessons for Implementing AI from Contact Center Experts
CX TV
Secure the Quick Wins First: How the Frontline Group Is Advancing Its Customer Service Experiences
Salesforce Hikes Its Prices, Aims to Mitigate High AI Integration Costs
Salesforce Is Not the Only Tech Provider Blocking AI Tools from Enterprise Data
Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years
Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue
Five9 Introduces Agentic CX, Pinpoints Its Differentiators
Voice of the Customer
The Apple iOS Updates You Might Have Missed, and How They Could Impact Enterprise Communications
Is Your Approach to Dirty Data Killing Your AI Implementation?
15 Use Cases for Generative AI in Sales
Big CX News from Salesforce, Zoom, Talkdesk & Five9
