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AI & Automation in CX
Burger King Uses AI to Score “Friendliness” at the Drive-Thru
Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai
ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents
CX TV
Command, Not Control: Surviving Social CX Without Losing Your Soul
Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise
OpenAI’s Consulting Play, CX Leaders Might Get Sidelined
Traditional Research Is Out: Could This Be The Last Year We Use Search Engines?
How CX Leaders Can Turn Insights into Measurable Business Outcomes
Fashion Complaints Hit 18,000 as AI Supercharges Retail Scams
Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud
8×8 Brings Real-Time AI Guidance Directly into the Agent Workspace
Customer Engagement Platforms
SAP Launches Fresh Cloud Feature to Drive Enterprise Engagement
Salesforce Acquires Momentum, Completes Ten Deals in Six Months
AI Delivers 39% Faster Resolutions – But Is Speed the Right Measure of CX Success?
OpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?
BNP Paribas Backs AI Startup Incio, Here’s The CX Catch
