Latest Artificial Intelligence News

AI & Automation in CX

The Contact Center AI Gap Nobody in the Boardroom Wants to Talk About

AI & Automation in CX

Your Board Wants ROI in Six Months – Your Contact Center Needs Eighteen

Service Management & Connectivity

Zoom: AI That Deflects Isn’t Solving Your CX Problem

Service Management & Connectivity

Inside Zendesk’s Service Dividend in Action

CRM & Customer Data Management

Legacy CRM Wasn’t Built for AI: The Case for a New Stack

AI & Automation in CX

AI Hallucinations in Banking are a CX Risk, Not Just a Technical One

Marketing & Sales Technology

Salesforce Connections 2026 Predictions: Agentic Marketing Is About to Take Center Stage 

Contact Center & Omnichannel​

Cisco Launches AI WEM, AI Concierge, and Agent 360 at Cisco Live

AI & Automation in CX

How Zoom’s New AI Agent Could Cut Post-Call Wrap-Up for Good

Security, Privacy & Compliance

AI Models Flout EU Law in Up to 93% of Tested Scenarios, Research Firm Warns Enterprises

Security, Privacy & Compliance

TTEC Launches AI Security Platform to Address Rising Risks in Remote CX Operations

AI & Automation in CX

Why Bad AI Rollouts Break Customer Trust

AI & Automation in CX

Big CX News from Zoom, Salesforce, Sprinklr & IBM

AI & Automation in CX

The GenAI Divide: Why Banking Is No Longer in “Experiment Mode”

Marketing & Sales Technology

AI Literacy Is Becoming a Competitive Advantage for Gen Z Founders on LinkedIn

AI & Automation in CX

The $735 Problem: Why Enterprise AI Governance is Set Up to Fail