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CX TV
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
CRM
HubSpot Has Rebuilt Its Funnel, and It’s Working
Conversational AI
Apple Releases a Customer Support Agent, But Should Have Much Greater Ambitions
Contact Center
Puzzel on AI’s Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence
AI Hallucinations Are a Roadblock. Here’s How PolyAI Is Helping Enterprises Push Past Them
Failure Demand in CX: The Hidden Cost AI Can Solve
The Future of CCaaS & CRM Integrations: 5 Bold Takes
Pegasystems Promises “Industry-First” Customer Self-Service Capabilities with Its Latest Launch
How to Spot AI That Delivers: A Buyer’s Guide
Are Contact Centers Outgrowing Traditional CRMs?
US Senators Propose Bill to Mandate the Right to Human Customer Service
Empathy, AI and the Contact Center Conundrum
Why Is NiCE Spending Almost $1BN on Cognigy? A Deep Dive
Five9 CEO to Retire, Seeks an AI Innovator as His Replacement
Big CX News from NiCE, OpenAI, Five9, & Microsoft
Salesforce & ServiceNow Invest $1.5BN in Genesys
