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Contact Center
Ryan Reynolds at WebexOne 2025: Hollywood, Business, and CX with a Side of Sarcasm
Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’
AI
Salesforce Axes Search In Favor of Agentforce, Users Push Back
Smarter Conversations, Healthier Outcomes: Valeris’ Webex Contact Center Story
Cisco Doubles Down on AI-Powered Contact Center at WebexOne 2025
Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy
Connected Intelligence and the End of the Drudge Work, Says Nate Brown
CRM
The Data Privacy Gap: PwC on Why Brands Are Misreading Customers and How To Fix It
The New Considerations for Contact Center Security & Compliance
Microsoft Deepens Talkdesk Integration in Latest Partnership
No More Boxes: Webex’s Open Approach to Customer Experience Integration
Anthropic Ramps Up Enterprise Push with Support Expansion and New AI Model
Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service
Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?
ServiceNow Introduces AI Experience to Reshape Customer Service Workflows
SAP Previews AI-Powered Enhancements to CX Platform
