Latest Artificial Intelligence News

Contact Center & Omnichannel​

Avaya Ends New Sales of Agent for Desktop as Legacy Contact Center Migration Pressures Mount

AI & Automation in CX

SAP’s CMO on Why Brands Are Sitting on a “Dark Data” Time Bomb

Customer Engagement & Journey Orchestration

IBM Says AI Agents Need Real-Time Data to Deliver Value

Marketing & Sales Technology

Can Zoom’s New Revenue AI Improve Customer Conversations?

Marketing & Sales Technology

What a Stripe-PayPal Merger Would Mean for the Checkout Experience

AI & Automation in CX

“Be the 5%”: Amazon Connect Customer Reveals the Ultimate AI Playbook

Contact Center & Omnichannel​

The Outbound Visibility Problem No One Talks About

CRM & Customer Data Management

The CRM Stack Is Cracking, Treasure AI Warns

AI & Automation in CX

Big CX News from Gartner, Genesys, Sprinklr & IBM

AI & Automation in CX

The Agentic AI Reality Check: Why Trust and Control Are Eclipsing Model Power

AI & Automation in CX

Why AI Projects Stall and What the Best Partner Ecosystems Change

AI & Automation in CX

70% of Employees Are Misusing AI – CX Teams Should Be Worried

AI & Automation in CX

Gartner Magic Quadrant for Conversational AI Platforms 2026: The Rundown

Security, Privacy & Compliance

IBM and Red Hat Move Project Lightwell to Commercial Launch, Warning AI Security Risks are a “Wake Up Call” for CX Leaders

Customer Engagement & Journey Orchestration

Beyond the “New New”: The Enduring Pragmatism of PegaWorld 2026

AI & Automation in CX

Big CX News from HubSpot, Microsoft, OpenAI & Anthropic