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Contact Center & Omnichannel
Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’
No More Boxes: Webex’s Open Approach to Customer Experience Integration
Why Omni-Data Is More Than Just the Next Contact Center Buzzword
Cisco Doubles Down on AI-Powered Contact Center at WebexOne 2025
ServiceNow Introduces AI Experience to Reshape Customer Service Workflows
CRM & Customer Data Management
Pega Promises Predictable & Trustworthy Customer Service AI Agents
Dreamforce 2025: What Might Salesforce Unveil?
Customer Analytics & Intelligence
Do I Want a Chatbot, an AI Chatbot… or a Robot Colleague?
Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028
Event News
Workday Rising 2025: The Top 5 Announcements
Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
Over 2 Million People Are Using HubSpot’s Unofficial AI Agent Platform
HubSpot INBOUND 2025: The Top 10 Announcements
