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CRM & Customer Data Management
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Contact Center & Omnichannel
Everything You Need to Know About Agentic AI and Its Potential in Customer Service
Customer Analytics & Intelligence
Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load
Salesforce Embeds Slack Directly Into CRM Records
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
10 Agentic AI Use Cases for Contact Centers
10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & More
Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028
Salesforce to Acquire Informatica for $8BN: 3 Big Talking Points
The New NICE and ServiceNow Partnership Is More Than Just Another CCaaS-CRM Integration
NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents
5 New Customer Expectations for 2025 (and How to Outpace Them!)
SAP Sapphire 2025: The Top 10 Announcements
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
Customer Engagement Platforms
Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online
Big CX News from Salesforce, Zoho, NICE, & Dialpad
