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Voice of the Customer
Medallia Confirms CEO Joe Tyrrell Has Stepped Down
CRM
HubSpot Declares “Customer Experience Is Broken”, Unveils the “All-New” Service Hub to Fix It
Oracle Brings More AI Capabilities to Service & Sales Teams
Contact Centre
3 Modern Contact Center QA Challenges (and How to Overcome Them With AI)
HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global
The Modern Contact Center Stack: What Does It Look Like?
WFO
Calabrio Confirms CEO Exit, Releases New QA Tools
Omnichannel Contact Center: The Hot Trends of 2024
Salesforce Backs Out of Informatica Deal, Reports
CPaaS Platforms: Trends, Industries, and Differentiators
Big CX News From Salesforce, Microsoft, Zendesk, & Vonage
Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”
Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements
Avaya Is Set to Exceed Revenue Forecasts as Its Enterprise Retention Rates Hold Firm
Speech Analytics
Kore.ai Releases “Lighter, Less Expensive” LLMs for Customer Experience Use Cases
Microsoft Dynamics Products Will Cost Up to 16.7% More from October