Home → Automation
CRM & Customer Data Management
The Big Zoho-NVIDIA Announcement: A Closer Look
Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024: The Rundown
Contact Center & Omnichannel
Biden’s “Time Is Money” Initiative: What Does It Mean for the CX Industry?
Microsoft Is Phasing Out Its Customer Service Hub (CSH) App
The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems
Microsoft Makes Its Agentic AI Move, Announces Ten Pre-Built Agents for Dynamics
The Latest BIG News from Cisco, Salesforce, NICE & Genesys
Freshworks Launches “Uncomplicated” AI Agent That Can Be “Deployed in Minutes”
WebexOne 2024: Cisco Announces Slew of AI Agent Innovations for Webex Contact Center
2025 Will Be the Year of AI Agents & Sector-Specific Innovation
Talkdesk Goes All in on AI Agents, Promises “Autonomous, Hyper-Personalized” CX
NICE Revamps CXone Mpower, Delivers Automation Across the Entire CX Journey
SAP Introduces AI Agents That Collaborate Across Business Functions
Five9 Introduces Genius AI to Simplify Contact Center AI Adoption
Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service
The Big Salesforce-NVIDIA Announcement: A Closer Look
