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Genesys Stalls Its IPO Bid, Cites Stock Market Volatility
Mitel Set to File for Bankruptcy, Reports
Conversational AI
Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React
RingCentral’s 2025 Analyst Summit: 5 Big Takeaways
Cisco Teams Up with Epic to Unify CCaaS and CRM Software
How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift
Big CX News from Salesforce, Google, Microsoft & Zoom
Microsoft Deploys Thousands of Internal & External AI Agents
CX TV
Salesforce Update – The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score
Zendesk Takes on the CCaaS Giants – Inside Its Acquisition of Local Measure
Event News
Cavell Summit Europe Returns with a CX Twist
20 Customer Experience Events to Attend in 2025
Avaya’s 200 Seat Requirement: A New Opportunity for the Market?
Agentic AI Key to Strong NICE Quarter
Zoom Secures Its Largest-Ever Contact Center Deal
Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update)
