Home → CCaaS
Contact Center & Omnichannel
Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
CX TV
From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
Event News
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
Atlassian Follows Salesforce’s Lead, Slashes Customer Support Roles
Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities
Why Legacy CCaaS Pricing Is Broken and What’s Next
Krisp Asks Court to Toss Sanas Claims, Launches Countersuit
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
CRM & Customer Data Management
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
Microsoft Completes a Big Move to Converge CCaaS and UCaaS
Who Leads the CCaaS Space in 2025?
Why Services and Support Are the Real Differentiators in Today’s CX Landscape
Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams
AI That Actually Works: Lessons from Two Contact Centers Winning with Tech
