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Contact Center & Omnichannel
Twilio Brings Attention-Based Routing to Contact Centers
AWS Shows How Far It Has Come with the Launch of the Next-Gen Amazon Connect
Content Guru Receives FedRAMP High Authorization, Becomes First Full-Stack CCaaS To Do So
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
AWS Launches the Next Generation of Amazon Connect, Drops Another Solution with Salesforce
Workforce Engagement Management
The Top 10 Contact Center Workforce Management (WFM) Tools for 2025
Former Avaya Employees Join TeKnowledge, Start Implementing Genesys
Condor Chooses Talkdesk to Unify its Customer Experience
Five9 Confirms Global Availability on the Google Cloud Marketplace
Afiniti Gets a New CEO as It Bounces Back from Bankruptcy
Five9 Strikes Major Partnerships with CallTower & Intradiem
Only 5% of Leaders ‘Love’ Their Current Contact Center Technology
5 Expert Contact Center Predictions for the New Year
Microsoft Claims Customer Service Is “Broken”, Offers a Free Trial of Its Contact Center Platform
HCLTech Takes Over Nuance Enterprise Professional Services, Creates a Nuance Migration Factory
What to Consider When Choosing an On-Prem or Private Cloud Solution
