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Contact Center & Omnichannel
The New Cisco Webex Enjoys a “Solid Growth” Quarter: Is Its Strategy Pivot Paying Off?
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2024: The Rundown
Customer Analytics & Intelligence
Puzzel Agrees to Acquire AI Insights Specialist Capturi
CCaaS Platforms: Must-Have Features, Trends, & Providers
Buying vs Building a Cloud Contact Center: Making the Right Choice for Your Business
Avaya Announces Two AI-Heavy Bundles for On-Premise Contact Centers
Talkdesk Launches a One-Click “AI Rewriter” Solution for Contact Center Agents
The Evolution of Generative AI Regulations: Preparing your Contact Center
Midmarket CCaaS Provider UJET Gains Momentum with New Channel Strategy
TELUS Uses Amazon Connect & Local Measure to Build GenAI-Powered Asynchronous Messaging Tool
Why Your Contact Center Needs an Upgrade: Signs You Can’t Ignore
Rumors Circulate Over a NICE Takeover of Playvox
Agent Assist: Use Cases, Benefits, & Providers
Incoming Avaya CEO on Its Vision, “Secret Sauce”, & Microsoft’s CCaaS Entrance
“Cost Effective, All-in-One, AI-First CCaaS”: UJET Sets Sights on SMB and Mid-Market
IBM & Kyndryl Sued for Age Discrimination…Again
