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Contact Center & Omnichannel
Which Are the Leading “Intelligent Contact Center” Providers? Aragon Research Gives Its Take
AWS re:Invent 2024: 5 Top Takeaways for Customer Experience Eggheads
CRM & Customer Data Management
Salesforce CEO Jabs Copilot Again: “It’s Just Repackaged ChatGPT”
The Latest BIG News from Salesforce, Zoom, Twilio, & IBM
Salesforce Expands Its Contact Center Integration Program, Leads a New Era of CX Convergence
Mitel Launches a Hybrid Contact Center Platform, Promises the ‘Best of Both Worlds’
The New Cisco Webex Enjoys a “Solid Growth” Quarter: Is Its Strategy Pivot Paying Off?
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2024: The Rundown
Customer Analytics & Intelligence
Puzzel Agrees to Acquire AI Insights Specialist Capturi
CCaaS Platforms: Must-Have Features, Trends, & Providers
Buying vs Building a Cloud Contact Center: Making the Right Choice for Your Business
Avaya Announces Two AI-Heavy Bundles for On-Premise Contact Centers
Talkdesk Launches a One-Click “AI Rewriter” Solution for Contact Center Agents
The Evolution of Generative AI Regulations: Preparing your Contact Center
Midmarket CCaaS Provider UJET Gains Momentum with New Channel Strategy
TELUS Uses Amazon Connect & Local Measure to Build GenAI-Powered Asynchronous Messaging Tool
