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CRM
Salesforce Embeds Tableau Pulse in Flagship CRM Platform
Contact Center
NICE Names Scott Russell as New CEO, Posts Strong Q2 Numbers
Customer Data Platform
Twilio Sued for Allegedly Collecting Customer Data Without Consent
Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience
Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success
Five9 Set to Acquire Acqueon, Highlights Orchestration & Omnichannel Capabilities
Conversational AI
Exclusive: Playvox Founder Opens Up on His Departure from the Company and the Launch of Oversai
How Voice Modulation and Control Can Transform Your Customer Interactions
Big CX News from Five9, NICE, Oracle & Webex
Oracle Boosts Personalized Messaging Capabilities with Syniverse Solution
Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia
The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways
Big CX News from Pega, Microsoft, Kore.ai, & Bird
UK Council Cuts Contact Center Opening Times, Sees CSAT Surge
The Big Salesforce-Workday Announcement: A Closer Look
“Never Rational!” Pegasystems Reacts as $2BN Appian Case Is Overturned
