Latest CRM News

CRM

Salesforce Teases a New “Agentforce Platform” for Customer Support

Contact Center

Big CX News from Microsoft, AWS, & Twilio

Contact Center

Microsoft Releases Its New CCaaS Platform, Aims to Connect the CX Ecosystem

CRM

HubSpot Hacked! Customers Impacted by New Cybersecurity Attack

CRM

What’s New in the Customer Experience World?

Event News

Big CX Updates 2024: Insights from Leading Customer Experience Innovators

CRM

CRM for Customer Service: AI, Other Trends, & Providers

CRM

Big CX News from AWS, Snapchat, Sprinklr & IBM

Contact Center

Big CX News – The Latest the Microsoft Dynamics 365 Contact Center, NICE MPower, & Salesforce

CRM

Snapchat and Sprinklr Team Up to Help Brands Target Younger Customers

Contact Center

IBM & Kyndryl Sued for Age Discrimination…Again

Contact Center

JD Sports Leverages Airship Enhancements to Elevate Mobile App CX

CRM

Salesforce Unveils a “World First” Innovation to Optimize GenAI Implementations

Contact Center

Vonage Selected by Global Automation Supplier for Improved Agent Experiences

Customer Data Platform

Contentsquare Launches New Analytics Platform in Bid to “Eliminate” Data Silos

CX TV

Lean Customer Operations: The Concept That Transformed CX at Pearson