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CRM & Customer Data Management
SugarCRM Appoints New CEO to ‘Innovate and Grow’
Salesforce to Acquire Own Company for $1.9BN, Biggest Acquisition Since Slack
Contact Center & Omnichannel
Big CX News from Salesforce, NICE, Microsoft & Dubber
Salesforce Offers Enterprise Sales and Service Cloud Customers a Free Upgrade
Analysts React to Salesforce’s Acquisition of PredictSpring
Early Users React to the Genesys and Salesforce Unified CCaaS-CRM Solution
Klarna is All in on AI, Plans to Slash Workforce in Half
Big CX News from Zendesk, Cisco, Oracle & Five9
Oracle Announces Revenue-Boosting All-in-One CX Management Solution
Salesforce CEO Slams Microsoft Copilot: “So Many Customers Are So Disappointed”
Customer Analytics & Intelligence
Transitioning to a Dynamic Data Hub: The Future of CX
Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach
Big CX News from NICE, Five9, Zoom & Webex
Zendesk Report Predicts the End of Customer Wait Times
Telcos Are Buying Up CPaaS Platform Providers: Why?
Dear CX Vendors, It’s Time to Stop Saying “Channel of Choice”
