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CRM
Zoho Gives Customer Operations a Center Point with CRM for Everyone
Conversational AI
Amazon Releases AI Chatbot ‘Rufus’ for US Customers
Sources: Google Parent Alphabet Gives Up on HubSpot Acquisition, Pursues Wiz
Contact Center
CCaaS: Addressing the Elephants in the Room
Building a CX Program from the Ground Up: Insights from a Head of Client Experience
Big CX News from Avaya, Salesforce, Vonage, & Gartner
Amelia is Bringing its GenAI Solutions to the Las Vegas Strip
Voice of the Customer
Timpson Holds the Key to Customer Service Success, Report Reveals
McDonald’s Is Failing on Customer Satisfaction, Report Finds
Salesforce Teases a New “Agentforce Platform” for Customer Support
Big CX News from Microsoft, AWS, & Twilio
Microsoft Releases Its New CCaaS Platform, Aims to Connect the CX Ecosystem
HubSpot Hacked! Customers Impacted by New Cybersecurity Attack
What’s New in the Customer Experience World?
Event News
Big CX Updates 2024: Insights from Leading Customer Experience Innovators
CRM for Customer Service: AI, Other Trends, & Providers
