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Conversational AI
The Forrester Wave: Conversational AI For Customer Service 2024 – Top Takeaways
CRM
Analyzing the Salesforce-Informatica Acquisition That Never Was
Contact Center
Big CX News from NICE,Genesys, Avaya & Vonage
CCaaS & CRM: What Should You Expect from Your Integration?
“Its Worst Day Since It Went Public 3 Years Ago” – What’s Going on at Freshworks?
Avaya Adds “Significant” Enhancements to its Experience Platform – Staking its Claim for the Enterprise CX Throne
Google Parent Alphabet Talks Acquisition Terms with HubSpot, Sources
RingCentral Adds 100 RingCX Customers in Q1, Adds 300 New Features to the CCaaS Platform
Genesys & ServiceNow Pledge to Deliver a Unified Platform for CCaaS & CSM
Bank Of Ireland Announces €34Mn Customer Service Upgrade
Big CX News from Salesforce, Zendesk, Pegasystems & Verint
Salesforce Crowned King of CRM for the 11th Year Running
Pegasystems Resolves Shareholder Suit for $35MN, Shares Update on $2BN Appian Case
The Salesforce Einstein Copilot Is Now Generally Available
Customer Data Platform
Salesforce Launches Zero Copy Partner Network to Improve Tech Integrations
Workforce Engagement Management
Salesforce: Contact Center Agents Spend Just 39% of Their Time Servicing Customers
