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CRM & Customer Data Management
The Big Salesforce-Workday Announcement: A Closer Look
“Never Rational!” Pegasystems Reacts as $2BN Appian Case Is Overturned
Bird Unveils an AI-First CRM, Announces a 90 Percent Discount on Sinch, Twilio, & Zendesk
Salesforce Announces Its First Product Discovery Solution for Customer Service
Big CX News from NICE, Salesforce, Gamma & SAP
Dialpad Enhances Ai Sales Platform, Promises to Transform the Sales Process
Contact Center & Omnichannel
Gamma Rolls Up BrightCloud, Targets Enterprise CX Expansion
Rumors Circulate Over a NICE Takeover of Playvox
Salesforce Goes All-In on GenAI In Customer Service with Its Einstein Service Agent
UK Teenager Accused of Hacking Twilio, LastPass, & Mailchimp Arrested
Uncategorized
Court Approves SAP’s $12.5BN Qualtrics Sale, Dismisses Stockholders’ Conflict Claims
SAP Scrapped 2,000 Jobs Last Quarter & Now Plans to Ramp Up Hiring
Five9 Onboards Einstein AI, Achieves Landmark Salesforce Partner Status
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
Sinch Announces Fresh AI Capabilities for its CPaaS Solution
SugarCRM Releases New GenAI CRM Capabilities – Promises to “Turbocharge Productivity” for the Midmarket
