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CRM
The Biggest CRM Trends to Watch in 2024 and Beyond
SAP Announces a Slew of Sales and Marketing AI Features, Targets Agent Empowerment
Gartner Magic Quadrant for Content Marketing Platforms 2024
CEOs Are Leaving CX Companies: A Short-Term Trend or the New Normal?
Contact Center
Genesys Innovates with Salesforce and ServiceNow, Leads a New Era of CCaaS-CRM Convergence
Big CX News from AWS, Zoom, Salesforce & SugarCRM
Loyalty Management
Hugo Boss Launches Customer Loyalty Program in Bid to Enhance Engagement – But Is It a Token Gesture?
Salesforce Unveils Fresh Commerce Cloud and Einstein Copilot Capabilities
Customer Data Platform
“Eat Your Own Dog Food!” – Lessons from a Chief Experience Officer
SugarCRM Snaps Up sales-i, Targets Revenue Optimization
Conversational AI
The Forrester Wave: Conversational AI For Customer Service 2024 – Top Takeaways
Analyzing the Salesforce-Informatica Acquisition That Never Was
Big CX News from NICE,Genesys, Avaya & Vonage
CCaaS & CRM: What Should You Expect from Your Integration?
“Its Worst Day Since It Went Public 3 Years Ago” – What’s Going on at Freshworks?
Avaya Adds “Significant” Enhancements to its Experience Platform – Staking its Claim for the Enterprise CX Throne
