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Contact Center
Five9 Tightens Its Telephony Integration with Zendesk, Improves Voice Data Management
CRM
Staff Reps Slam SAP’s Restructure as 4,100 European Jobs Hang In the Balance
Will Google Takeover HubSpot?
Big CX News From OpenAI, Google, Salesforce, and Verint
Loyalty Management
The Top Loyalty Management Software for 2024
Big CX News from NICE, Salesforce, Talkdesk, and Five9
Interactive Voice Response: How Smart Automation Drives Efficiency and Enhances Customer Service
CX TV
Ground Your AI Strategy on Data, Says Salesforce Exec
Voice of the Customer
Dynamic Pricing: The New Enemy of Customer Experience?
RingCX Goes Global, Becomes Generally Available in Six Countries Worldwide
Conversational AI
Salesforce Introduces a Conversational Intelligence Solution for Service Cloud
Data Entry Accuracy: 15 Essential Tips for Impeccable Customer Service
Genesys and Salesforce Start to Onboard Customers for Their Joint CX Platform
Microsoft to Release New Contact Center Forecasting, Omnichannel, and Routing Capabilities
Holland & Barrett’s Director of CX On Customer Satisfaction and The Importance of Market Research
Zoom Launches New AI Companion, CRM Support, & VoC Capabilities
