Dialpad has released the latest version of its Ai Sales solution.
Powered by the company’s LLM, DialpadGPT, the new enhancements will provide users with business-specific AI models for sales conversations, as well as AI-powered coaching tools for sales managers.
The solution is supported by over six billion minutes of business conversations from meetings, phone calls, and digital channels.
The tool will also deliver AI enhancements for “every stage of the sales process,” which the company claims will not only benefit those in sales and management but will also help businesses to drive more revenue.
The financial benefits of the revamped tool were discussed by Jim Palmer, Chief Ai Officer at Dialpad, who commented:
By leveraging our proprietary dataset of over 6B minutes of business conversations and a unique real-time AI architecture, Ai Sales empowers sales teams to harness AI’s true potential to function seamlessly, close deals at scale, and increase bottom lines.
Despite the added technical features, Dialpad believes that Ai Sales will actually simplify the sales process, stating that the program is now equipped to complete the tasks of 10+ applications.
Rather than having to work across multiple disjointed solutions, sellers can access tailored sales playbooks designed for their specific business and sales cycle from within the Dialpad app.
The company believes that these playbooks will help users qualify opportunities, address objections, position their solutions effectively, and apply best practices developed by their managers.
Moreover, Ai Sales also tracks customer conversations, providing sales agents with immediate recaps and detailed advice on the next steps to take.
For Palmer, the ability to offer users this full suite of features in one platform is a major advantage for the solution:
Ai Sales provides customizable, tailored sales intelligence all in one platform, while keeping customer data private and secure, to allow sales teams to focus on their main priority – driving business growth.
The Nitty Gritty of Ai Sales
Given the extent of the new Ai Sales enhancements, a full breakdown of all of its features would be impractical. However, the company did highlight the following areas:
Custom Ai Playbooks and Scorecards
Custom Ai Playbooks allow sales leaders to design playbooks that ensure sellers follow best practices.
Integrated QA Scorecards in Ai Sales facilitate faster call reviews for representatives and help leaders identify new coaching opportunities.
Real-Time Coaching
Sellers receive instant feedback during calls, while managers can quickly onboard new sellers, monitor quality, and support their teams in real time using Ai Coaching Hub, Ai Playbooks, Ai Scorecards, and Intelligent Analytics.
CRM Automation
Ai Sales automates data entry and management, simplifying the logging of interactions like calls, Ai Recaps, Ai Playbook results, recordings, and transcriptions.
The tool also integrates seamlessly with CRMs such as Salesforce, HubSpot, and ServiceNow.
Analytics for Better Performance
The solution uses advanced AI analytics and AI Scorecards to provide sales leaders and supervisors with precise analyses of seller and team performance, customer engagement, and all customer conversations.
Accurate Forecasting
With Ai Playbooks and QA Scorecards, sales teams can now qualify opportunities more accurately, advancing deals with greater confidence and precision.
Dialpad Differentiators
Despite almost every company in the CX and customer service space currently leveraging AI in one way or another, Dialpad has managed to separate itself from many of its contemporaries.
This is due to the company’s unique approach of developing its AI portfolio in-house, unlike other contact center vendors who rely on third-party partnerships.
By acquiring companies like Koopid, Kare, and TalkIQ Dialpad has been able to enhance its interaction analytics, conversational AI, and automation capabilities.
This strategy gives Dialpad more control over feature releases, integrations, and future plans.
More News from Dialpad
As discussed above, Dialpad recently launched its new Custom Ai Playbooks in order to provide real-time guidance for sales and customer service teams during and after calls.
The tool includes AI-generated summaries and analytics to boost efficiency, productivity, and adherence to best practices for key KPIs.
Additionally, it helps managers make informed business decisions and identify coaching opportunities by capturing call responses, tracking agent performance, and offering post-call analytics.
