Latest CRM News

Event News

Big CX Updates 2024: Insights from Leading Customer Experience Innovators

CRM & Customer Data Management

CRM for Customer Service: AI, Other Trends, & Providers

CRM & Customer Data Management

Big CX News from AWS, Snapchat, Sprinklr & IBM

Contact Center & Omnichannel​

Big CX News – The Latest the Microsoft Dynamics 365 Contact Center, NICE MPower, & Salesforce

CRM & Customer Data Management

Snapchat and Sprinklr Team Up to Help Brands Target Younger Customers

Contact Center & Omnichannel​

IBM & Kyndryl Sued for Age Discrimination…Again

Contact Center & Omnichannel​

JD Sports Leverages Airship Enhancements to Elevate Mobile App CX

CRM & Customer Data Management

Salesforce Unveils a “World First” Innovation to Optimize GenAI Implementations

Contact Center & Omnichannel​

Vonage Selected by Global Automation Supplier for Improved Agent Experiences

Customer Analytics & Intelligence

Contentsquare Launches New Analytics Platform in Bid to “Eliminate” Data Silos

CX TV

Lean Customer Operations: The Concept That Transformed CX at Pearson

CRM & Customer Data Management

7 Reasons to Invest in the Benefits of CRM Systems in 2024

Contact Center & Omnichannel​

Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot

CX TV

The Latest on Microsoft’s “Copilot-First” CCaaS Platform, the New Five9-Salesforce Integration, & More

Customer Analytics & Intelligence

HubSpot Announces Sensitive Data Tools for Smart CRM Users

CRM & Customer Data Management

Zoho Unveils CRM for Everyone, Promises “True Democratization”