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Contact Center
9 Customer Engagement Metrics to Inform Your CX Strategy
Loyalty Management
What Is a Customer Experience Management Platform?
Treasure Data and Sinch Partner on Mobile Omnichannel Engagement
Vonage Ramps Up Its Conversational App Capabilities
Dialpad Adds New Digital Channels and Virtual Agent Support
Voice of the Customer
Qualtrics Launches Digital Experience Metrics Framework
Infobip Adds SMS and WhatsApp to Adobe Commerce
Forethought Integrates with Zendesk
Twilio Releases a New Solution to Boost Contact Centre Sales
Online Survey Provider Typeform Closes $135M Series C Round
Dixa Acquires Miuros and Solvemate
Pairing Customer Feedback Strategies with Right Communications Channels
Glia Teams Up with Sureify
Commerce.AI Platform Added to Genesys AppFoundry
ZoomInfo Launches Account-Based Marketing Platform
BIG CX NEWS from Avaya, Twilio, and Genesys