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Loyalty Management
What is Loyalty in the CX Landscape?
Contact Center
Medallia to Acquire Thunderhead
Gainsight Acquires Community Software Firm inSided
Video AI Startup Synthesia Raises $50M
Quiq Integrates with Microsoft to Boost Digital Messaging
Pega Introduces New Customer Decision Hub Feature
3CLogic Picked by Nissan to Improve HR Service Capabilities
WhatsApp Customer Engagement Tool WATI.io Closes $8.3M Funding Round
Arise Acquires Officium Labs to Ramp up Customer Care Offering
Zeotap Now Available on Google Marketplace
BIG CX NEWS from Vonage, Akixi, and Chattermill
First Orion Teams up with NICE to Deliver Branded Calling
Sabio Group Strengthens Presence in Spain with New Appointment
CRM
Adwerx Secures $14.5mn for CRM Advertising Platform
Spectrm Becomes WhatsApp Business Solution Provider
Customer Service Platform Netomi Raises $30M in Series B Funding
