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Contact Center
Arise Acquires Officium Labs to Ramp up Customer Care Offering
Zeotap Now Available on Google Marketplace
BIG CX NEWS from Vonage, Akixi, and Chattermill
First Orion Teams up with NICE to Deliver Branded Calling
Sabio Group Strengthens Presence in Spain with New Appointment
CRM
Adwerx Secures $14.5mn for CRM Advertising Platform
Spectrm Becomes WhatsApp Business Solution Provider
Customer Service Platform Netomi Raises $30M in Series B Funding
Voice of the Customer
Puzzel: Using Digital Engagement in Customer Service
Key Cloud Players Reveal Customer Journey Importance
Cloud Spend Tips the Scales at $49.4BN in Q3
Demandbase Collaborates with Microsoft B2B Customer Data Platform
Symbl.ai Raises $17m in Series A Funding
Bright Pattern Finds 43% of Firms to Automate ITSM to Boost EX & CX
Analytics Reviews
Verint Customer Engagement vs NICE CX One
CallMiner Announces Major Advancements with Fall Release