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Service Management & Connectivity
Microsoft Azure Outage After AWS Crash Exposes Weak Link in Customer Service
Customer Engagement Platforms
How Not to “Do” a Ticketmaster: 5 CX Considerations for High-Demand Businesses
Contact Center & Omnichannel
Amazon Starts Offering Customer Service in Sign Language
5 Initiatives to Improve Digital Customer Experiences from Molton Brown
CRM & Customer Data Management
OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences
Google Kills the Checkout Page, Reimagines Online Commerce Experiences
Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online
Amazon Redefines How Customers Shop with Its New “Buy for Me” Feature & Alexa Plus
Microsoft Outlook Warns Businesses: Authenticate Your Emails or Get Used to the Spam Folder
Loop Acquires Wonderment, Brings Two Close Shopify Partners Together
Shopify Rules Out a CRM Push After Salesforce Beef
Shopify Brags About Poaching “Hundreds” of Salesforce Customers, Salesforce Claps Back
‘A Critical Part of CX’ – HubSpot to Acquire CPQ Vendor
Salesforce Offers Enterprise Sales and Service Cloud Customers a Free Upgrade
Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience
Customer Analytics & Intelligence
ALDO Group Prioritizes Predictive AI Over Generative AI. Here’s Why.
