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Contact Center
Amazon Starts Offering Customer Service in Sign Language
Loyalty Management
5 Initiatives to Improve Digital Customer Experiences from Molton Brown
CRM
OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences
Google Kills the Checkout Page, Reimagines Online Commerce Experiences
Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online
Amazon Redefines How Customers Shop with Its New “Buy for Me” Feature & Alexa Plus
Microsoft Outlook Warns Businesses: Authenticate Your Emails or Get Used to the Spam Folder
Loop Acquires Wonderment, Brings Two Close Shopify Partners Together
Shopify Rules Out a CRM Push After Salesforce Beef
Shopify Brags About Poaching “Hundreds” of Salesforce Customers, Salesforce Claps Back
‘A Critical Part of CX’ – HubSpot to Acquire CPQ Vendor
Salesforce Offers Enterprise Sales and Service Cloud Customers a Free Upgrade
Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience
Customer Data Platform
ALDO Group Prioritizes Predictive AI Over Generative AI. Here’s Why.
Voice of the Customer
How Will Customers React to the L’Oréal- Estée Lauder Child Labour Scandal?
Hugo Boss Launches Customer Loyalty Program in Bid to Enhance Engagement – But Is It a Token Gesture?
