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CRM & Customer Data Management
SAP Introduces AI Agents That Collaborate Across Business Functions
SugarCRM Snaps Up sales-i, Targets Revenue Optimization
SAP Shares “Workforce Transformation” Update After Employee Pushback
Staff Reps Slam SAP’s Restructure as 4,100 European Jobs Hang In the Balance
Did Oracle Just Enter the CPaaS Space?
ERP vs CRM: What’s the Difference and Which Do You Need?
SAP Announces Mass Restructure, Aims to Reskill 8,000 Employees
Contact Center & Omnichannel
Oracle Sales Miss Dampens Outlook
Customer Analytics & Intelligence
More Backlash to SAP’s Cloud-Only Innovation Approach
What On Earth Is SAP Trying to Achieve In Customer Experience?
SAP Launches Generative AI Copilot “Joule”
Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2023
The Story of Birmingham City Council’s “Disastrous” ERP Rollout
Introducing the CX Today Marketplace
SAP Promises Disruptive Generative AI Innovation
Zoom, Oracle to Optimize Telehealth Services
