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Contact Center AI: Are Specialized Bots the Future? – #CXTrends24
CallTower Shares Its Successes, Roadmap, and Industry Trends (Big CX Update 2024)
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
Content Guru’s Agent Assist AI set for “Hockey Stick Growth” (Big CX Update 2024)
ComputerTalk on Its Contact Center AI & Analytics Innovations (Big CX Update 2024)
G2 Winter Report for CCaaS 2024: Bright Pattern on Its Successes (Big CX Update 2024)
The Modern Contact Center: An Expert View (CX Trends)
Event News
Get Ready! Our CX Trends & Updates Are Coming Soon
RingCentral Shares its CCaaS Differentiators, Showcases RingCX
Introducing a New Browser That Guarantees a 20% Uplift in Contact Center Productivity
Zoom on Its 246% Spike In Contact Center Deals & the Third Wave of CCaaS
‘We Had to Bite the Bullet’ – How this BPO Revamped its Siloed Contact Centre
Contact Center & Omnichannel
Avaya’s New Product Marketing VP on Latest AXP Innovations
Avaya ENGAGE 2024: Shaping the Future of Customer Experience and Communication
Remote, Not Distant: Enhancing Quality with Hammer Edge
BIG CX News – Enterprise Connect 2024: The Roundup ft. Five9, Cisco, Salesforce & More
