CX Today’s Senior Content Editor Susie Harrison meets Cresta CEO Ping Wu.
They deep dive on the use of LLMs in knowledge centers, discussing:
- Some of the misconceptions around LLMs
- How LLMs are effectively being used to power knowledge centers in modern businesses
- Whether enterprises should take the build or buy route with LLMs
- The benefits and pitfalls of the technology
- How AI will impact LLMs in the knowledge center of the future
To view the rest of our CX Trends sessions, click here.
