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Contact Center
The Future of CCaaS Platforms: 5 Expert Takes
CRM
Salesforce Embeds Tableau Pulse in Flagship CRM Platform
Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience
Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success
Five9 Set to Acquire Acqueon, Highlights Orchestration & Omnichannel Capabilities
Big CX News from Five9, NICE, Oracle & Webex
Five9 Expands Genius AI Suite with New GenAI Knowledge Tool to Boost CX
Oracle Boosts Personalized Messaging Capabilities with Syniverse Solution
Customer Data Platform
The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways
Big CX News from Pega, Microsoft, Kore.ai, & Bird
ALDO Group Prioritizes Predictive AI Over Generative AI. Here’s Why.
Microsoft CEO: “We Will Save Hundreds of Millions with Contact Center GenAI”
Conversational AI
30% of GenAI Projects Will Be Scrapped by 2025 Due to Lack of ROI, Gartner Predicts
CX TV
3 Use Cases for GenAI in Contact Center Quality Assurance (with Demos!)
Big CX News from NICE, Salesforce, Gamma & SAP
Event News
CX All-Stars: Generative AI Reigns Supreme in 2024
