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Customer Data Platform
ALDO Group Prioritizes Predictive AI Over Generative AI. Here’s Why.
Contact Center
Microsoft CEO: “We Will Save Hundreds of Millions with Contact Center GenAI”
Conversational AI
30% of GenAI Projects Will Be Scrapped by 2025 Due to Lack of ROI, Gartner Predicts
CX TV
3 Use Cases for GenAI in Contact Center Quality Assurance (with Demos!)
CRM
Big CX News from NICE, Salesforce, Gamma & SAP
Event News
CX All-Stars: Generative AI Reigns Supreme in 2024
Vonage Boosts Voice Platform with AI-Powered SIP Capabilities
Salesforce Goes All-In on GenAI In Customer Service with Its Einstein Service Agent
Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers
Voice of the Customer
What Comes After NPS Surveys?
AWS Accelerates Post-Contact Summaries in Amazon Connect, Uplevels Its Omnichannel Proposition
Friend or Foe? AI & the Contact Center Agent
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”
SugarCRM Releases New GenAI CRM Capabilities – Promises to “Turbocharge Productivity” for the Midmarket
10 Bad Customer Service Examples, and What You Can Learn from Them
