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Customer Analytics & Intelligence
Vodafone Boosts Its NPS by 20% After Augmenting Its Virtual Agent with GenAI
CRM & Customer Data Management
Salesforce Unveils Fresh Commerce Cloud and Einstein Copilot Capabilities
Contact Center & Omnichannel
IBM and Adobe Combine to Help Businesses Maximize Their GenAI Offerings
Cognigy Launches AI Agents for Sales and Marketing – Promises to “Revolutionize Customer Engagement”
Salesforce and IBM Strengthen Partnership, Target AI and Data Improvements
The Forrester Wave: Conversational AI For Customer Service 2024 – Top Takeaways
Former Five9 CEO on GPT-4o: Hundreds of Millions In AI Agent R&D Just Became Obsolete
AWS and Korean Air Team Up to Build an “AI Contact Center”
Big CX News from NICE,Genesys, Avaya & Vonage
CCaaS & CRM: What Should You Expect from Your Integration?
“Its Worst Day Since It Went Public 3 Years Ago” – What’s Going on at Freshworks?
AI Training AI: Welcome to the Intelligent Contact Center
Salesforce Promises GenAI and Connected Data Capabilities in Summer 2024 Release
Genesys Releases an Agent Copilot, Teases a Next-Gen Virtual Agent
CX TV
Bright Pattern ‘Gets Real’ on AI and Agent Assist
Uncategorized
Microsoft: Copilot for Service Boosts Customer Satisfaction by 12 Percent
