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CRM
Pegasystems Unveils Its GenAI Coach, a Copilot That Refuses to Stay In Its Lane
What is Microsoft Sales Copilot? Microsoft Copilot for Sales
Big CX News From Google, HubSpot, SAP, & Five9
Contact Center
New GenAI-Powered Platform Addresses 80% of Customer Problems Without a Live Agent, Claims Khoros
Salesforce Announces Public Sector Einstein 1 for Service – Bringing CX Solutions to Government
Conversational AI
Bakstage.AI Leverages IBM AI to Better Personalize Bot-Driven Customer Conversations
Gartner Warns Against Using AI to Replace Human Agents
Google Pens Landmark CCaaS Deal with Bell Canada, Brings GenAI to 10,000 Agents at Discover Financial Services
CX TV
Klarna’s Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours?
Loyalty Management
Microsoft, Google, & Other Major Tech Firms Pledge to Reskill Employees At Risk from AI
New York City’s Microsoft-Powered Chatbot Tells Business Owners to Break the Law
Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023
OpenAI Warns Businesses to Phase Out Voice-Based Authentication, Stalls the Release of Its Voice Cloning Tool
5 Contact Center AI Challenges (and How to Overcome Them!)
Customer Data Platform
The Top Business Intelligence Vendors for CX Teams in 2024
Big CX News from NICE, Salesforce, Talkdesk, and Five9
