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Contact Center
Gartner Warns Against Using AI to Replace Human Agents
Google Pens Landmark CCaaS Deal with Bell Canada, Brings GenAI to 10,000 Agents at Discover Financial Services
CX TV
Klarna’s Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours?
Loyalty Management
Microsoft, Google, & Other Major Tech Firms Pledge to Reskill Employees At Risk from AI
Conversational AI
New York City’s Microsoft-Powered Chatbot Tells Business Owners to Break the Law
Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023
OpenAI Warns Businesses to Phase Out Voice-Based Authentication, Stalls the Release of Its Voice Cloning Tool
5 Contact Center AI Challenges (and How to Overcome Them!)
Big CX News from NICE, Salesforce, Talkdesk, and Five9
Workforce Engagement Management
Enterprise Connect 2024: News You Might Have Missed
Zendesk Appoints New Chief Legal Officer – The Start of a Trend?
AI the NICE Way: 3 Solutions Redefining CX
CRM
Acqueon and Cresta Team Up to Create a “New Tier of Customer Engagement Technology”
Customer Data Platform
Adobe Summit 2024: 5 Top Takeaways from the Digital Experience Conference (So Far!)
NICE Unleashes Enlighten Copilot 2.0, with Several New Capabilities
Salesforce Introduces a Conversational Intelligence Solution for Service Cloud
