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Microsoft Copilot for Service and Sales Are Now Generally Available
Conversational AI
Gartner: Customer Service Leaders Have Three Priorities to Improve Customer Experience In 2024
Contact Center AI: How to Take the First Steps
CX TV
The Zoom Contact Center AI: 3 Must-Have Capabilities That’ll Drive Rapid ROI
CRM
CRM Bookings Drop at Microsoft, Despite Its Big Copilot Push
A Second Wave of Terrible Chatbots Is Nigh. Thanks, ChatGPT
AI in the Contact Center: The Opportunities, Risks, and Rewards
SnapLogic Releases “Industry-First” GenAI Builder to Enhance Chatbot Experiences
Contact Center Generative AI: Use Cases, Risks, & Predictions
ServiceNow Wins Big from GenAI In Customer Experience & Beyond
Meet Buddy. Pega’s New Generative AI Assistant
NICE Drops an “Aggressive” Marketing Campaign for Enlighten AI
DPD’s GenAI Chatbot Swears and Writes a Poem About How “Useless” It Is
5 Generative AI Trends Impacting the Contact Center
Your Guide to Comparing Generative AI Contact Center Solutions
Microsoft Gives Copilot to Its Enterprise CCaaS Customers, Whether They Want It or Not
