Home → Generative AI
Contact Center & Omnichannel
Alorica Partners with Automation Anywhere to Boost AI Capabilities
How Will GenAI Impact Customer Service in 2024? Sprinklr’s Take
Workforce Engagement Management
AI in Workforce Engagement Management: What You’re Missing, and What’s Coming
Gartner Warns that GenAI “Will Directly Lead to the Death of a Customer” by 2027
By 2028, the EU Will Mandate “the Right to Talk to a Human” In Customer Service, Predicts Gartner
CRM & Customer Data Management
Salesforce Appoints a Chief Trust Officer for the AI-Age
Piecing Together Your Contact Center AI Strategy? Start Here.
Uncategorized
Medallia’s Latest AI Innovations Promise Premium Personalization
Customer Analytics & Intelligence
Say Hello to Rufus: Amazon’s New Chatbot
Microsoft Copilot for Service and Sales Are Now Generally Available
Gartner: Customer Service Leaders Have Three Priorities to Improve Customer Experience In 2024
Contact Center AI: How to Take the First Steps
CX TV
The Zoom Contact Center AI: 3 Must-Have Capabilities That’ll Drive Rapid ROI
CRM Bookings Drop at Microsoft, Despite Its Big Copilot Push
A Second Wave of Terrible Chatbots Is Nigh. Thanks, ChatGPT
AI in the Contact Center: The Opportunities, Risks, and Rewards
