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Workforce Engagement Management
Dialpad Launches Custom Ai Playbooks for Sales and Customer Service
CRM & Customer Data Management
SAP Embeds Generative AI Across Its Customer Experience Suite
Customer Analytics & Intelligence
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
Contact Center & Omnichannel
Microsoft Makes More Contact Center Use Cases for Copilot Generally Available
What Does Zoom’s Federated AI Mean for its Customers?
ChatGPT and Large Language Models (LLMs) Will Change Business Messaging. Here’s How
AWS and IBM Team Up on Contact Center Generative AI & More
What’s Zoom Doing with AI in the Contact Center?
The Anypoint Code Builder for Salesforce Is Now Available
Talkdesk Expands Its Agent-Assist and Self-Service Suites with the Help of Generative AI
Avaya Showcases New Generative AI Use Cases for Contact Centers, Adds Genesys & Adobe Alum to C-Suite
5 Use Cases for Generative AI In Conversational Analytics
UiPath’s New Autopilot Turns Paper Documents Into Automation Apps
Kore.ai Releases a Conversational IVR for the Genesys Cloud CX Platform
10 Use Cases for a Generative AI Chatbot
Dialpad Showcases Its Latest Generative AI Innovation for Contact Centers
