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Contact Center
Talkdesk Expands Its Agent-Assist and Self-Service Suites with the Help of Generative AI
Avaya Showcases New Generative AI Use Cases for Contact Centers, Adds Genesys & Adobe Alum to C-Suite
Conversational AI
5 Use Cases for Generative AI In Conversational Analytics
Customer Data Platform
UiPath’s New Autopilot Turns Paper Documents Into Automation Apps
Kore.ai Releases a Conversational IVR for the Genesys Cloud CX Platform
10 Use Cases for a Generative AI Chatbot
Dialpad Showcases Its Latest Generative AI Innovation for Contact Centers
The 3 Customer Service Technologies of the Future
CRM
SugarCRM Releases Generative AI Capabilities for Midmarket CRM
Zendesk Expands Its Generative AI Capabilities, Announces New Safeguards & Controls
Event News
Zoom Unveils Game-Changing Innovations at Zoomtopia 2023
Diabolocom Acquires Phedone in GenAI Push
Generative Artificial Intelligence: A Guide to Maximizing the Benefits and Avoiding the Pitfalls
AWS Shares the Latest Generative AI Use Cases for Amazon Connect
CX TV
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
SAP Launches Generative AI Copilot “Joule”