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AI & Automation in CX
The 2026 CX Trends Every Enterprise Should Act On
Contact Center & Omnichannel
Why Contact Centers Must Finally Ditch Outdated Auditing Gear
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Vodafone, EE, O2 and Three £1.1BN Lawsuit Highlights Customer Loyalty Exploitation Issues
CX TV
Hardware v Software: The Security Showdown Shaping the Future of Noise Cancellation
Service Management & Connectivity
ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions
Security, Privacy & Compliance
How the UK Telecoms Fraud Charter Aims to Safeguard Businesses and Customers
Closing the Digital Experience Gap in the Public Sector
Why Omnichannel Is Failing – and How CCaaS 3.0 Fixes It
AWS & Google Have Left the Voice Biometrics Market, Microsoft Is Retreating: Why?
AWS Pushes a Lightweight Version of Amazon Connect for SMBs
Customer Analytics & Intelligence
From CEO Dismissal to Courtroom Drama: Dubber Takes Legal Aim at BDO Over Missing AU$26.6m
Preventing Fraud In CPaaS Telcom Networks: GenAI Is Making a Difference
CRM & Customer Data Management
ServiceNow Goes Big on Industry-Specific Innovation with New AI Agents & Quality 360 Acquisition
Green CX: Why It Should Be on Your 2025 Agenda
Meet ULAP. The Enterprise Communications Vendor That’s NOT Jumping on the AI Bandwagon
The Great Contact Center Debate: Cloud vs. On-Premises
