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Customer Data Platform
Twilio Appeases Activist Investors with New Addition to Its Board of Directors
Contact Center
Sprinklr Signs Statement BT Deal, Follows Up Huge Deutsche Telekom CCaaS Win
Dubber Suspends CEO Over “Missing” $26.6MN
Swisscom Snaps Agent Workloads In Half After Running These Two Projects
Workforce Engagement Management
The Phone Remains the Customer’s Go-To Channel, Even as Voice Experiences Falter
4 Steps to Create a Seamless Customer Experience
Twilio Lands Lots of New Customers But Struggles to Expand on Them
Global System Integrators Help to Maximize the CX Stack – Here’s How
Vonage & Twilio Are In Hot Water for Breaching Australian Anti-Scam Rules
MTN Cuts Its Contact Volumes by 40 Percent After Deploying the Genesys Cloud CX Platform
Conversational AI
Researchers Use Conversational AI to Combat Rising Phone Scams
Sprinklr Clinches a 40,000-Seat CCaaS Megadeal with Deutsche Telekom
Text Analytics
Building True Omnichannel Experiences with Mitto
‘It’s like listening to Bohemian Rhapsody 14 times’ – Microsoft Slams UK Call Waiting Times
Loyalty Management
Customers Interact with You Via Their Smartphones. Leverage That!
What Is Dual-Tone Multi-Frequency (DTMF) Signalling?
