Zoom released 600 features for its CCaaS platform in just 18 months. Yet, some of those stand out more than others.
Recognizing this, we got in touch with Ben Neo, Head of Contact Center and CX Sales for EMEA at Zoom, to record this discussion.
In doing so, we discussed some of the solutions that differentiate Zoom in the CCaaS market, honing in on the following five:
- The unified platform design
- The Zoom Virtual Agent
- The platform-wide AI integrations
- The Zoom Virtual Kiosk
- The Contact Center Agent UI
For a visual tour of the Zoom Contact Center, visit: https://guidedtours.zoom.us/tour/zoom-virtual-agent-contact-center/
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