Contact Center
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
Conversational AI
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
CX TV
Puzzel on Launching Its CX Platform & the Second SaaS Wave (Big CX Update 2024)
evaluagent Unveils Its Predictive NPS Score (Big CX Update 2024)
ULAP on Smart Exchange & Avoiding Expenditure on Unused SaaS Apps (Big CX Update 2024)
MiaRec Introduces a Prompt Designer to Enhance Contact Center GenAI (Big CX Update 2024)
Agent Experience: The Secrets to an Engaged Contact Center Team – (CX Trends)
CRM: 5 Trends Tearing Through the Market – #CXTrends24
Intermedia Rethinks Contact Center Sentiment Analysis, Discusses Its Roadmap (Big CX Update 2024)
LLMs: The Misconceptions, Implementation Strategies, & Benefits – #CXTrends24
Generative AI: Customer Experience Strategies (CX Trends)
AssemblyAI Introduces Its Next-Gen Speech AI Models & What Sets Them Apart (Big CX Update 2024)
Contact Center AI: Are Specialized Bots the Future? – #CXTrends24
CallTower Shares Its Successes, Roadmap, and Industry Trends (Big CX Update 2024)
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
ComputerTalk on Its Contact Center AI & Analytics Innovations (Big CX Update 2024)
G2 Winter Report for CCaaS 2024: Bright Pattern on Its Successes (Big CX Update 2024)
Content Guru’s Agent Assist AI set for “Hockey Stick Growth” (Big CX Update 2024)
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