In this discussion, Charlie Mitchell sits down with Paul Hughes, Head of CX Sales (UK, Ireland & South Africa) at Mitel, and Nick Hanna, Head of UK Central Government & Enterprise Sales for Scotland & Ireland at Mitel, to explore the smartest way forward for public sector contact centers.
Together, they uncover the real challenges, the biggest opportunities, and the practical steps public sector organizations can take to deliver modern, citizen-centric experiences.
Here’s a quick look at some of the key talking points:
- Legacy Systems Are Holding Public Sector CX Back – Modernization is more than a technology upgrade, it’s also about changing processes and culture. The discussion explores why starting small can lead to meaningful improvements.
- AI’s Growing Role in Public Sector CX – From chatbots and voice recognition to real-time translation, learn how AI is helping services become more efficient, inclusive, and responsive.
- Security and Trust in an AI-Driven World – How can organizations protect sensitive data while adopting new technology? The conversation looks at best practices for balancing security with accessibility.
- Keeping the Human at the Center of Transformation – True transformation isn’t only about tools, it’s about people. Hear why maintaining trust and designing around human needs is key to lasting success.
Now watch the new guide on best practices for workforce management in the AI-era.
Discover more about Mitel’s solutions for public sector CX.
