CX Today’s Charlie Mitchell hosts a panel discussing trending news from across the customer experience space.
Five prominent CX analysts join the panel to run through each story.
This month, those analysts include:
- Zeus Kerravala, Principal Analyst at ZK Research
- Liz Miller, VP & Principal Analyst at Constellation Research
- Shelly Kramer, President & CEO at Kramer & Company
- Justin Robbins, Founder & Principal Analyst at Metric Sherpa
- Tim Banting, Head of Research & Business Intelligence at Techtelligence
During the discussion, they touch upon the following news stories:
Thomas Bravo to Acquire Verint & Merge It with Calabrio
Verint is set to be acquired by Thoma Bravo in a deal that values the tech provider at $2BN, including debt. Once the deal goes through, Verint will merge with Calabrio. This could have significant industry consequences. Our analysts share their hot takes.
️ Salesforce to Snap Up Bluebirds, Waii, & Regrello ️
Salesforce, which recently made three acquisitions in three weeks. These include:
Bluebirds – A presales prospecting platform provider.
Waii – A natural language-to-SQL platform provider.
Regrello – An AI-powered collaboration system for supply chain and operations.
But what’s with all the spending, and which acquisition stands out? Our analysts share their thoughts.
A Proposed New Bill Aims to Mandate Human Customer Service
A proposed new bipartisan bill aims to require contact center agents to immediately disclose their location and/or whether they’re AI. It’s called the “Keep Call Centers in America Act of 2025”. Our analysts break it down.
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