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Data & Analytics
Cisco Snaps Up Splunk for $28BN in Major Data, Observability, and Security Play
Quadient Acquires Daylight Automation, Releases Inspire iForms
Contact Centre
Cyara’s Acquisition of CentraCX Signals a New Era for CX Assurance
Capacity Snaps Up LumenVox and Denim Social In Major CX Play
The Latest BIG News from Salesforce, Clari and Gartner
CRM
Clari to Roll Up Groove, Bolster Its Revenue & Analytics Platform
Gladly Snaps Up Thankful, Launches AI & Automation Platform
Loyalty Management
Gainsight Acquires Northpass, Gains a Customer LMS
Is RingCentral’s Growth Strategy Falling Flat?
Cyara’s Acquisition of Spearline Is Excellent News for the CX Assurance Market
Voice of the Customer
Cyara Acquires CentraCX, Gains VoC Capabilities
Analysts Give Their Take on Those RingCentral-8×8 Merger Murmurs
New Investments Refuel Rumors of a RingCentral and 8×8 Merger
Lifesize Files for Bankruptcy, Enghouse Systems to Acquire Its Assets
Teleperformance Proposes Acquisition of Majorel
WFO
Zoom Is Becoming a One-Stop-Shop for Enterprise Communications
