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Contact Center & Omnichannel
What Verint’s Mass Layoffs Mean for Your CX Tech Stack
Service Management & Connectivity
Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead
ServiceNow Says AI Adoption Is Now the Main Driver of Growth and Demand
AI & Automation in CX
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
Cognizant Acquires 3Cloud, Creating Microsoft Azure Powerhouse for Enterprise AI
Customer Analytics & Intelligence
Accenture Acquires Faculty to Scale Safe Enterprise AI
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
CRM & Customer Data Management
ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
UJET Acquires Spiral: Rewriting the CX AI Rulebook
AI Consolidation Hits CX Hard: Are Buyers Losing Control?
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
Will Salesforce’s Informatica Acquisition Make Agentforce Unstoppable?
Big CX News from Amazon, Zoom, Gartner & Zendesk
Customer Engagement Platforms
Zoom Eyes the Small Business CX Market with Bonsai Buy
Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market
