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Puzzel Agrees to Acquire AI Insights Specialist Capturi
CRM
HubSpot Acquires Mindstream, Expands Its Media Network
WFO
Dialpad Enters the WFM Space by Acquiring Surfboard, Bolsters Its C-Suite
SAP’s $1.5BN Acquisition of WalkMe: 3 Hot Takes
Playvox Confirms NICE Takeover with a Name Change
Contact Centre
Big CX News from Salesforce, NICE, Microsoft & Dubber
Sources: Google Parent Alphabet Gives Up on HubSpot Acquisition, Pursues Wiz
Anson Funds Reportedly Urging Five9 To Consider Sale
SAP Acquires WalkMe To Bolster Its Business AI and CX Offerings
SugarCRM Snaps Up sales-i, Targets Revenue Optimization
Google Parent Alphabet Talks Acquisition Terms with HubSpot, Sources
Will Google Takeover HubSpot?
Cisco Completes $28BN Splunk Acquisition Following EU Antitrust Approval
Zendesk to Acquire Service Automation Provider Ultimate
The 5 Biggest CCaaS Acquisitions of 2023
Enghouse Acquires Mediasite from Sonic Foundry
