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AI & Automation in CX
Big CX News from Salesforce, Anthropic, Five9 & WordPress
CRM & Customer Data Management
Salesforce Expands Headless 360 Vision with Contentful Acquisition
Admiral Acquires Flock to Tackle CX Friction in Commercial Fleet Insurance
Contact Center & Omnichannel
What Verint’s Mass Layoffs Mean for Your CX Tech Stack
Service Management & Connectivity
Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead
ServiceNow Says AI Adoption Is Now the Main Driver of Growth and Demand
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
Cognizant Acquires 3Cloud, Creating Microsoft Azure Powerhouse for Enterprise AI
Customer Analytics & Intelligence
Accenture Acquires Faculty to Scale Safe Enterprise AI
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions
Workforce Engagement Management
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
UJET Acquires Spiral: Rewriting the CX AI Rulebook
Is AI Consolidation A Good Thing, or Just the Next Threat for CX Leaders to Overcome?
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
Will Salesforce’s Informatica Acquisition Make Agentforce Unstoppable?
