Zendesk Discusses Its Latest CRM Innovations

CX Today's Charlie Mitchell hosts with Matthias Goehler, CTO EMEA at Zendesk

CRMCX TVMust WatchZendeskInsights

Last Edited: April 25, 2023

Charlie Mitchell

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In this session, we explore the latest CRM innovations from Zendesk, discussing:

  • A rundown of the new Zendesk CRM capabilities
  • How conversational AI and analytics features can support sales and service teams
  • Critical differentiators that set the Zendesk platform apart
  • The future of CRM and Zendesk’s vision

If you’re looking for more information on this topic, check out our article: Zendesk Announces New CRM and Employee Experience Capabilities

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