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Contact Center & Omnichannel
What Contact Centers Can Learn from Glassdoor’s Top Remote Employers, as the Industry Struggles to Retain Staff
NICE Drags Avaya Through the Mud with New CXone Campaign
Workforce Engagement Management
Zoom and ServiceNow Team Up In the Name of Conversational AI
AWS Revamps Amazon Connect Flows
CRM & Customer Data Management
All the News You Might Have Missed from Salesforce’s Dreamforce Bash
Customer Engagement Platforms
CFOs Scuppering Your Deals? Here’s Salesforce Advice for Winning Them Over
Salesforce Lets Contact Center Genie Out the Bottle, Promising Next-Level CX Automation
Companies Brace as Downturn Hits CX Industry
The Empire Strikes Back! Adobe Completes a $20BN Move for Figma
Customer Analytics & Intelligence
Vonage Unveils a Conversational AI Studio
Salesforce Bolsters Its CCaaS Solution with New Automation Features
Oracle Estimates Its Annual Cloud Revenues Will Exceed $20BN In 2023
Zoom Introduces a “Fresh” New Look and Product Updates
HubSpot Launches Innovations to Fight the “Current Crisis of Disconnection”
The Latest on Avaya’s Restructuring Plans
Meta: 1BN Users Message Businesses Across WhatsApp, Messenger, and Instagram Each Week
