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Contact Center & Omnichannel
UJET Campaigns to Poach Genesys Customers
Microsoft and Cisco Confirm Link-Up: What Does It Mean for Enterprise Communications?
The Google Contact Center AI Platform Is Now Generally Available
CRM & Customer Data Management
Gartner Magic Quadrant for Sales Force Automation Platforms 2022
Avaya Goes Full Throttle on CCaaS and CX in the Metaverse
Is the Second Coming of the “Zoom Boom” Brewing?
Customer Analytics & Intelligence
ServiceNow Enters New Era with Observability Acquisition
The New-Look Oracle NetSuite: What Has Changed?
All the News from Twilio’s Latest Release Wave
Could Zendesk’s Latest AI Announcements Spell Trouble for the Company?
What Contact Centers Can Learn from Glassdoor’s Top Remote Employers, as the Industry Struggles to Retain Staff
NICE Drags Avaya Through the Mud with New CXone Campaign
Workforce Engagement Management
Zoom and ServiceNow Team Up In the Name of Conversational AI
AWS Revamps Amazon Connect Flows
All the News You Might Have Missed from Salesforce’s Dreamforce Bash
Customer Engagement Platforms
CFOs Scuppering Your Deals? Here’s Salesforce Advice for Winning Them Over
