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Contact Center & Omnichannel
Ericsson’s New API Platform Gives Vonage an Enterprise Comms Differentiator
CX TV
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
The CX Cloud from Genesys and Salesforce Is a Gamechanger. Here’s Why
Verint CEO: The CCaaS Industry Was Looking for a Truly Open Platform
NICE Misses Out on Becoming Gartner’s Outright CCaaS Leader
“I’m Not Going Anywhere” – RingCentral’s Co-Founder Speaks Out After CEO Transition
Cisco’s Cloud Contact Centre Sees Triple-Digit Order Growth
What to Expect from RingCentral’s New CCaaS Platform: RingCX
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
CRM & Customer Data Management
“This Could Get Ugly”: An Honest Analysis of the Salesforce Price Hikes
Microsoft’s CX Business Surpasses $1 Billion in Sales
Google Aims to Disrupt the CCaaS Market, and It Brings Big Differentiators
BIG CX News – The Latest on Verint’s CCaaS Move & the Genesys Experience Index
There’s More to the Verint Open CCaaS Platform Than Meets the Eye
Cyara’s Acquisition of Spearline Is Excellent News for the CX Assurance Market
Zoom Already Has Hundreds of Contact Center Customers, and It’s Just Getting Started
