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CEO Chat: Dave Michels Sits Down with Verint’s CEO Dan Bodner
Contact Center & Omnichannel
Sprinklr Lays Out Its New co-CEO Strategy, Aims to Reinvigorate Growth
TechStyleOS Retells Its Digital CX Transformation, Shares Key Learnings
Webex Introduces Its New Contact Center Virtual Agent, Shares More AI Assistant Use Cases
Axos Bank Introduces a AI + Human Maturity Model for CX
Genesys Innovates with Salesforce and ServiceNow, Leads a New Era of CCaaS-CRM Convergence
Former Five9 CEO on GPT-4o: Hundreds of Millions In AI Agent R&D Just Became Obsolete
CRM & Customer Data Management
“Its Worst Day Since It Went Public 3 Years Ago” – What’s Going on at Freshworks?
Zoom and Avaya Have Teamed Up, and There Are Big Benefits for Both
Workforce Engagement Management
Verint: The Unexpected CX Success Story of 2023/24
Sprinklr: A Victim of Its Own CCaaS Success
Ground Your AI Strategy on Data, Says Salesforce Exec
CEO Chat: Mike Burkland, Five9
Customer Analytics & Intelligence
Adobe Summit 2024: 5 Top Takeaways from the Digital Experience Conference (So Far!)
The Acquisition of Ultimate May Transform Zendesk. Here’s How.
Twilio, Vonage, GoTo… The Great CX CEO Exodus of 2024 Has Begun
