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CRM
ServiceNow Wins Big from GenAI In Customer Experience & Beyond
Workforce Engagement Management
The Zendesk-Klaus Acquisition: 3 Major Talking Points
Contact Center
OpenAI Has Launched a GPT Store. Here’s What It Means for Contact Centers
Analysts React to RingCentral’s Sudden CEO Departure
Must Watch
AWS re:Invent 2023 – Catching Up on All the Contact Center News
CX TV
BIG CX News – The Latest on Cisco’s New Contact Center Packages, GenAI In CX, & “CCaaS Deceleration”
The New Slack CEO Starts on Monday, with the Einstein 1 Platform Blazing a Trail for Success
Industry Analysts on the Downturn In CCaaS Growth & How Vendors Might React
Customer Data Platform
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
Avaya CEO: We’re Adding Around 1,000 Net New Customers Each Quarter
Google Has Released Two CCaaS Propositions In 12 Months. Here’s Why.
NICE CEO Barak Eilam On LiveVox Acquisition: We Are Revolutionizing How Companies Do Proactive Outreach
Assessing the 2023 Gartner Magic Quadrant for CPaaS
Dialpad Showcases Its Latest Generative AI Innovation for Contact Centers
Salesforce’s Acquisition of Airkit.ai Proves It Has Always Been One Step Ahead
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
