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Contact Center & Omnichannel
MSP Espria Adds Five9 to its Portfolio
Customer Analytics & Intelligence
Domo’s Founder Retakes the Helm as CEO
Uncategorized
Qualtrics Unveils AI Applications to Assist Frontline Employees
Genesys Enjoys Considerable Cloud Growth After Curbing Its Legacy Innovation
CRM & Customer Data Management
Salesforce Teases “The World’s First Generative AI for CRM”
Nuance Builds ChatGPT Into Its Conversational AI
Big CX News from OpenAI, SAP, and Salesforce
AWS Consolidates Another Glut of CX Partnerships
Zendesk Debuts Proactive Messages, a Conversational Experience Tool
Zoom Lands a 2,000-Seat Contact Center Deal
Big CX News from Salesforce, Five9, NICE, and Medallia
Salesforce Extends Its Contact Center Portfolio
Event News
A Look Into The Smart Retail Tech Expo 2023
NICE Secures Multiple $10MN+ CCaaS Megadeals
Five9 Launches Its First ChatGPT-Powered Contact Center Offerings
CX TV
The Latest BIG News: Avaya’s Bankrupcy, Activist Investors at Salesforce, and Zoho In UCaaS
