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Playvox Partners with SoFi to Boost Customer Service Efficiency
Contact Center & Omnichannel
Dixa Acquires Miuros and Solvemate
Spitch.ai Enters the US Market with an Omnichannel Solution
Combining UCaaS and CCaaS: Zoom Senses an Opportunity
UJET Reveals ‘Industry-First’ Cloud to Cloud Failover Solution
Dubber Launches Cloud PCI Compliance Solution
NICE Release New AI-Driven Self-Service Capabilities
BIG CX NEWS from Zoom, Zendesk, and Genesys
CRM & Customer Data Management
SugarCRM Research: Customer Churn is Soaring
Salesforce Credits Slack Integration for Its “Best Quarter Ever”
Zoom Discusses Its New Contact Center Solution
GoTo Refreshes Its CCaaS Offering for SMBs
Uniphore Adds New Agent Guidance Solutions to its Flagship Platform
Customer Analytics & Intelligence
Veritone Adds New Features to its Synthetic Voice Solution
Conversational AI Recruiting Platform Emi Raises $11M
Genesys and Thrive Team Up to Tackle Employee Burnout
