Latest News

Latest News

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Contact Center & Omnichannel​

WebexOne 2024: Cisco Announces Slew of AI Agent Innovations for Webex Contact Center

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Contact Center & Omnichannel​

Genesys Is Going Public, Is AI the Key?

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Contact Center & Omnichannel​

Talkdesk Goes All in on AI Agents, Promises “Autonomous, Hyper-Personalized” CX

goto-connect-ai

CRM & Customer Data Management

GoTo Adds AI to GoTo Connect CRM Integrations

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Contact Center & Omnichannel​

NICE Revamps CXone Mpower, Delivers Automation Across the Entire CX Journey

Customer experience news: ServiceNow, Zoom, Cisco, IKEA

CRM & Customer Data Management

The Latest BIG News from SAP, Dialpad, HubSpot, & Avaya

HubSpot Acquires Mindstream, Expands Its Media Network

CRM & Customer Data Management

HubSpot Acquires Mindstream, Expands Its Media Network

SAP Introduces AI Agents That Collaborate Across Business Functions

CRM & Customer Data Management

SAP Introduces AI Agents That Collaborate Across Business Functions

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Workforce Engagement Management

Calabrio Brings WFM to the Microsoft Dynamics 365 Contact Center

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Contact Center & Omnichannel​

Vonage Promises to Simplify the Agent Experience with an “Intelligent” Contact Center Workplace

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Contact Center & Omnichannel​

Genesys Delivers AI-Powered Self-Service Capabilities to 34 Million Healthcare Customers

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CRM & Customer Data Management

Salesforce Targets Insurance Sector with Latest AI Release

CX TV

Javaid Talks Roadmap, AXP Innovation & Zoom Relationship

Dialpad Enters the WFM Space by Acquiring Surfboard, Bolsters Its C-Suite

Workforce Engagement Management

Dialpad Enters the WFM Space by Acquiring Surfboard, Bolsters Its C-Suite

Hacker Exposes Zendesk Security Flaw

CRM & Customer Data Management

Hacker Exposes Zendesk Security Flaw, Accesses Confidential Customer Info

New Structure Helps Avaya Deliver on Enterprise CX Opportunity

CX TV

New Structure Helps Avaya Deliver on Enterprise CX Opportunity

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