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Contact Center & Omnichannel
The Latest BIG News from Cisco, Salesforce, NICE & Genesys
Customer Analytics & Intelligence
Puzzel Agrees to Acquire AI Insights Specialist Capturi
Event News
Customer Contact Week Nashville: 5 Lessons from Day One
InMoment Targets Customer Feedback with new AI Active Listening Agents
Freshworks Launches “Uncomplicated” AI Agent That Can Be “Deployed in Minutes”
8×8 Expands AI-Powered Voice Self-Service Offering
WebexOne 2024: Cisco Announces Slew of AI Agent Innovations for Webex Contact Center
Genesys Is Going Public, Is AI the Key?
Talkdesk Goes All in on AI Agents, Promises “Autonomous, Hyper-Personalized” CX
CRM & Customer Data Management
GoTo Adds AI to GoTo Connect CRM Integrations
NICE Revamps CXone Mpower, Delivers Automation Across the Entire CX Journey
The Latest BIG News from SAP, Dialpad, HubSpot, & Avaya
HubSpot Acquires Mindstream, Expands Its Media Network
SAP Introduces AI Agents That Collaborate Across Business Functions
Calabrio Brings WFM to the Microsoft Dynamics 365 Contact Center
Vonage Promises to Simplify the Agent Experience with an “Intelligent” Contact Center Workplace
