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Contact Center & Omnichannel
Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI
Customer Analytics & Intelligence
Cisco to Acquire Robust Intelligence, the AI-Focused Security Startup
Verint Study Reveals the Phone Is No Longer Customers’ Preferred Channel
NICE’s New CEO Pledges to Lead a New Growth Phase: What Will It Look Like?
CRM & Customer Data Management
Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach
Big CX News from NICE, Five9, Zoom & Webex
8×8 Finds Its CCaaS Groove in the Midmarket, Sees Deals Spike in the Segment
Zendesk Report Predicts the End of Customer Wait Times
Zoom Signs Its Largest-Ever Contact Center Deal, Surpasses 1,100 CCaaS Customers
HubSpot Expects to Add Up to 10,000 New Customers Per Quarter with New Pricing Model
Verint Secures Major GenAI Bot Expansion with Leading Healthcare Provider
RingCentral Teases Native AI Assistants for RingCX, Unveils More Solutions
Five9 to Layoff ≈180 Employees, Aims to Drive “Shareholder Value”
Tony Blair Wants “AI Doctors” and Chatbots to Save the NHS
Event News
CX Today Launches the Inaugural CX Leaders Awards
Senior Figures Leave Webex Amidst Cisco’s Layoffs & Collaborations Squeeze
