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CRM & Customer Data Management
The Latest BIG News from Salesforce, HubSpot, OpenAI, & Talkdesk
Salesforce Announces AI Analytics Platform: Tableau Einstein
Contact Center & Omnichannel
T-Mobile & OpenAI Team Up to Build a “First-Ever” AI Engine for Customer Experience
Salesforce Dreamforce 2024: 5 Top Takeaways from the Event (So Far!)
HubSpot Promises to Make AI Easy, Announces Breeze
Talkdesk Launches a One-Click “AI Rewriter” Solution for Contact Center Agents
Calabrio Appoints Dave Rhodes as CEO, Promises to Seize “Immense” Growth Opportunities
Sprinklr Opens Up on Its CCaaS Challenges, Scales Up Its Contact Center Business
Event News
Our Top Tips for Entering the CX Leaders Awards 2024
Genesys and Salesforce Expand the Availability of Their Unified CCaaS-CRM Offering
Zoom Releases Three Tools to Simplify Contact Center Agent Experiences
GoTo Launches Connect CX for ‘Exceptional’ Customer Experiences
Big CX News from Salesforce, Twilio and ServiceNow
Salesforce Unveils ‘Groundbreaking’ AI Agents Solution, Agentforce
Customer Analytics & Intelligence
Vonage and SAP Co-Create ‘Next-Gen’ Enterprise Apps
SugarCRM Appoints New CEO to ‘Innovate and Grow’
