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Contact Center & Omnichannel
MaxContact Secures Significant Funding to Accelerate AI Innovation
CRM & Customer Data Management
The Latest BIG News from Zoom, Twilio, Five9, Journey and Avaya
NovelVox Launches Case Management Solution for Cisco, AWS, Avaya, NICE, and More
Kura Invests In Avaya Enterprise Cloud to Enhance CX
‘GenAI is Key for Process Automation Success’ – Automation Anywhere Survey
Twilio Reveals GenAI-Powered Tools at SIGNAL Event
Journey’s Biometric Authentication Tech Added to Avaya HCS
LiveVox Grows North American Base via Jenne Partnership
Zoom Reveals Contact Center Customer Numbers
NICE Reveals Huge Customer Wins
Five9 and Sandbox Banking Expand Partnership
The Latest BIG News from Salesforce, Clari and Gartner
Customer Analytics & Intelligence
Qualtrics’ AI Insights Tools Become Generally Available
Clari to Roll Up Groove, Bolster Its Revenue & Analytics Platform
A Week of Good, Bad, and Ugly News for Salesforce
The Latest BIG News from RingCentral, Five9, 8×8, and UiPath
