How Solving Agent Experience Challenges Improves CX

CX Today's David Dungay hosts Nick Beardsley, Enterprise Director, Onecom Group and Thomas John, VP Channels, Five9

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Published: August 20, 2021

DavidDungay Dungay

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In this session we discuss the following:

  • The importance of Agent Experience
  • How does Agent Experience impact Customer Experience
  • Driving CCaaS with UCaaS

If you’re looking for more information on this topic visit Five9.

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