AI & Automation in CX
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Microsoft’s CEO Satya Nadella Treats AI as an Existential Threat: Should CX Leaders Follow His Lead?
Stop Flying Blind: Use AI to Score Every Customer Interaction
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
Eurostar’s Chatbot Goes Off the Rails, Security Firm Finds
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Salesforce and Vonage Bring AI Voice Power to the Contact Center
Community & Social Engagement: The Future of Customer Experience
Security, Privacy & Compliance
Third-Party Breach at Red Hat Leaks Data of 21,000 Nissan Customers
The Digital Assembly Line: How Google Cloud’s 2026 Forecast Rewrites the Rules of CX
Uncategorized
Why Workflow Automation Is Rewriting CX in 2025
CX TV
Team Leader Burnout Risk: How Martin Teasdale Built a 683 Member Community to Fight Back
Contact Center Self-Service: When Bots, IVR & AI Agents Collaborate
Stop Counting Minutes & Start Counting Money – The New AI Agent ROI
Big CX News from ServiceNow, Zoom, Cisco & IKEA
Customer Analytics & Intelligence
New Shopify-Contentsquare Deal Targets Major Conversion Leaks
The AI Era CEO Exodus: Why Execs Are Stepping Down and What It Means for Customers
The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
