Anthropic has announced its partnership with the UK Government to build an AI-powered assistant for GOV.UK services.
The Department for Science, Innovation and Technology (DSIT) will utilize this partnership to develop and pilot the assistant for government services and provide tailored advice.
This collaboration allows Anthropic to continue its investment in supporting the UK’s position as a global leader in AI.
Pip White, Head of UK, Ireland, and Northern Europe at Anthropic, says the partnership is intended to deliver a working public service tool and to demonstrate responsible use of frontier AI in government services.
“We’re excited to partner with the UK government to help deliver on the AI Opportunities Action Plan,” he said.
“This partnership with the UK government is central to our mission. It demonstrates how frontier AI can be deployed safely for the public benefit, setting the standard for how governments integrate AI into the services their citizens depend on.”
In February 2025, the DSIT and Anthropic signed a Memorandum of Understanding (MoU) on AI opportunities, a non-binding agreement acknowledging the transformative potential of advanced AI.
This document committed both parties to exploring how to improve public access to government information and services online, including research cooperation on AI capabilities and security risks.
The partnership will allow the UK government to utilize AI to improve productivity and citizen engagement in public services, taking models such as Claude and implementing them into information access and service guidance for efficient and user-friendly interactions.
By working with Anthropic to gain access to tools and research on AI capabilities, risk, and security, the government aims to better understand how advanced AI systems behave, test their safe use in public services, and build internal expertise to support responsible deployment at scale.
The AI-powered Assistant
Built with Claude, the AI tool is designed to help customers navigate GOV.UK services, making it easier to interact with government information online.
Compared to other chatbots, this tool instead acts as a system that can guide users through processes with personalized help.
This current pilot version of the tool is designed to help customers with employment and skills support, allowing users to find jobs, access training, and understand employment-related support options.
It can also personalize and tailor career advice to the user, keeping context across all interactions to provide support options linked to their personal circumstances.
Regarding product roll-out, this tool follows DSIT’s framework “Scan, Pilot, Scale”, ensuring the AI assistant is tested, learning, and iterated before wider deployment.
Benefiting Customers and CX Teams
This tool is intended to help UK customers navigate government services more easily, receive personalized support for job seeking, and reduce effort spent on public service interactions.
By providing faster and more personalized support to services, this assistant can reduce volume pressures on call centres and other government support channels.
This also reduces repetitive work that Claude can automate, such as basic queries or guiding customers to relevant sources.
This allows CX teams to focus on complex or sensitive cases that require human intervention.
For customers, the AI assistant will guide users to the right information and services, interpreting questions and providing resolutions based on their situation, reducing time spent searching GOV.UK pages.
This tool simplifies the process of accessing benefits or completing tasks by helping users understand the steps required to do so.
Providing customers with clear, conversational explanations makes interactions with government systems easier and less burdensome.
Furthermore, the tool provides users with control of how the assistant handles their data, allowing customers to opt out of memory at any time in line with UK privacy law.
By demonstrating clear accountability and respect for privacy, this approach builds trust between users and the government by placing customers in charge of their own information.
The Wider AI Strategy
The partnership aligns with the UK’s wider strategy to strengthen its role in global AI development, attract talent and investment, and build domestic capacity in frontier technologies by collaborating with established AI firms.
Having already launched a unit called CustomerFirst for DSIT earlier this month, the government aimed to improve public services by using CX methods and technology borrowed from the private sector.
This was designed to reduce wait times, repetitive forms, and customer frustration during interactions, making public services more efficient and user-friendly.
The partnership also aligns with Anthropic’s ongoing commitment to growing AI investment in the UK, strengthening its position as a global leader for AI.
Chris Ciauri, Managing Director of International at Anthropic, explains how this strategy will help bring AI to both the public and private sectors, improving its use and effectiveness for organizations and citizens.
“Anthropic’s UK team plays a key role in advancing our models at the frontier and transforming the public sector and broader British business landscape, from fast-growing startups like incident.io and Wordsmith to enterprises like WPP and London Stock Exchange Group.”
