Francesca Roche

Community & Social Engagement

Are Brands Finally Listening to Social Media Customers?

AI & Automation in CX

Can Microsoft’s Governance Layer Make Customer Service AI Enterprise-Ready?

AI & Automation in CX

Meta’s Decision to Invest “Aggressively” in AI Infrastructure Raises Investor Concerns

Marketing & Sales Technology

How to Stop Your Sales Teams From Hurting CX

Workforce Engagement Management

Why Burnout Is a Scheduling Problem, Not a Motivation Problem

Community & Social Engagement

Social Media Management Has Moved On, Has Gartner?

AI & Automation in CX

Should Brands Label AI Content? The Transparency Debate 

AI & Automation in CX

How BYOB is Reshaping the Cost of Pipeline Generation

AI & Automation in CX

Yelp Host Aims to Solve the Restaurant Industry’s Missed-Call Problem

Marketing & Sales Technology

The Agentforce Sales Lessons Every Enterprise Needs

AI & Automation in CX

RingCentral Sees AI Adoption Strengthen Customer Economics

AI & Automation in CX

How to Justify AI Investments to Your CFO, According to Zendesk

AI & Automation in CX

Why are Brands Still Failing Customers with Generic AI?

AI & Automation in CX

Alphabet Bets on Gemini as AI Agents Resolve 75% of Google Ads Support Queries

AI & Automation in CX

OpenAI Launches Presence Amid AI Agent Safety Concerns

Customer Analytics & Intelligence

Why “How Was Your Flight?” Now Defines Airline Loyalty