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Francesca Roche is a Technology Journalist for CX Today
Contact Center & Omnichannel
American Airlines Expands App Features to Give Customers More Control During Travel Disruptions
AI & Automation in CX
NiCE Launches Cognigy Simulator to Test and Scale AI Agents
Marketers Face Higher Expectations Across Search and AI Tools, Gartner Finds
Security, Privacy & Compliance
AWS Expands PCI DSS Compliance to New Services and Regions
Vonage Brings Omnichannel Capabilities into Salesforce Agentforce Marketing
Crescendo Launches AI Shopping Assistant On Shopify For Increased Customer Engagement
Five9 Expands Google Cloud Partnership for Unified Contact Center Solutions
Customer Analytics & Intelligence
SAP Unveils AI-Enhanced Retail Intelligence Platform Ahead of NRF 2026
Marketing & Sales Technology
Optimove Launches AI Marketing Tools Hub to Support Positionless Marketing
Zeta Global Partners With Open AI To Expand Marketing Capabilities
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
Capgemini Reveals How Transparency and Connection Now Drive Consumer Loyalty
Service Management & Connectivity
California Introduces Consumer Law to Increase Customer Expectations in Food Delivery Services
The Rising Popularity of SMBs: Why Are Smaller Enterprises Gaining Traction in the CX Space?
Unpacking Forrester’s CX Predictions for 2026
Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing
